AWS Systems Manager Incident Manager Contacts

2021/05/11 - AWS Systems Manager Incident Manager Contacts - 27 new api methods

Changes  AWS Systems Manager Incident Manager enables faster resolution of critical application availability and performance issues, management of contacts and post incident analysis

GetContactPolicy (new) Link ¶

Retrieves the resource policies attached to the specified contact or escalation plan.

See also: AWS API Documentation

Request Syntax

client.get_contact_policy(
    ContactArn='string'
)
type ContactArn

string

param ContactArn

[REQUIRED]

The Amazon Resource Name (ARN) of the contact or escalation plan.

rtype

dict

returns

Response Syntax

{
    'ContactArn': 'string',
    'Policy': 'string'
}

Response Structure

  • (dict) --

    • ContactArn (string) --

      The ARN of the contact or escalation plan.

    • Policy (string) --

      Details about the resource policy attached to the contact or escalation plan.

AcceptPage (new) Link ¶

Used to acknowledge an engagement to a contact channel during an incident.

See also: AWS API Documentation

Request Syntax

client.accept_page(
    PageId='string',
    ContactChannelId='string',
    AcceptType='DELIVERED'|'READ',
    Note='string',
    AcceptCode='string'
)
type PageId

string

param PageId

[REQUIRED]

The Amazon Resource Name (ARN) of the engagement to a contact channel.

type ContactChannelId

string

param ContactChannelId

The ARN of the contact channel.

type AcceptType

string

param AcceptType

[REQUIRED]

The type indicates if the page was DELIVERED or READ .

type Note

string

param Note

Information provided by the user when the user acknowledges the page.

type AcceptCode

string

param AcceptCode

[REQUIRED]

The accept code is a 6-digit code used to acknowledge the page.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

DeactivateContactChannel (new) Link ¶

To no longer receive Incident Manager engagements to a contact channel, you can deactivate the channel.

See also: AWS API Documentation

Request Syntax

client.deactivate_contact_channel(
    ContactChannelId='string'
)
type ContactChannelId

string

param ContactChannelId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact channel you're deactivating.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

ListPageReceipts (new) Link ¶

Lists all of the engagements to contact channels that have been acknowledged.

See also: AWS API Documentation

Request Syntax

client.list_page_receipts(
    PageId='string',
    NextToken='string',
    MaxResults=123
)
type PageId

string

param PageId

[REQUIRED]

The Amazon Resource Name (ARN) of the engagement to a specific contact channel.

type NextToken

string

param NextToken

The pagination token to continue to the next page of results.

type MaxResults

integer

param MaxResults

The maximum number of acknowledgements per page of results.

rtype

dict

returns

Response Syntax

{
    'NextToken': 'string',
    'Receipts': [
        {
            'ContactChannelArn': 'string',
            'ReceiptType': 'DELIVERED'|'ERROR'|'READ'|'SENT'|'STOP',
            'ReceiptInfo': 'string',
            'ReceiptTime': datetime(2015, 1, 1)
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      The pagination token to continue to the next page of results.

    • Receipts (list) --

      A list of each acknowledgement.

      • (dict) --

        Records events during an engagement.

        • ContactChannelArn (string) --

          The Amazon Resource Name (ARN) of the contact channel Incident Manager engaged.

        • ReceiptType (string) --

          The type follows the engagement cycle, SENT , DELIVERED , and READ .

        • ReceiptInfo (string) --

          Information provided during the page acknowledgement.

        • ReceiptTime (datetime) --

          The time receipt was SENT , DELIVERED , or READ .

ListEngagements (new) Link ¶

Lists all engagements that have happened in an incident.

See also: AWS API Documentation

Request Syntax

client.list_engagements(
    NextToken='string',
    MaxResults=123,
    IncidentId='string',
    TimeRangeValue={
        'StartTime': datetime(2015, 1, 1),
        'EndTime': datetime(2015, 1, 1)
    }
)
type NextToken

string

param NextToken

The pagination token to continue to the next page of results.

type MaxResults

integer

param MaxResults

The maximum number of engagements per page of results.

type IncidentId

string

param IncidentId

The Amazon Resource Name (ARN) of the incident you're listing engagements for.

type TimeRangeValue

dict

param TimeRangeValue

The time range to lists engagements for an incident.

  • StartTime (datetime) --

    The start of the time range.

  • EndTime (datetime) --

    The end of the time range.

rtype

dict

returns

Response Syntax

{
    'NextToken': 'string',
    'Engagements': [
        {
            'EngagementArn': 'string',
            'ContactArn': 'string',
            'Sender': 'string',
            'IncidentId': 'string',
            'StartTime': datetime(2015, 1, 1),
            'StopTime': datetime(2015, 1, 1)
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      The pagination token to continue to the next page of results.

    • Engagements (list) --

      A list of each engagement that occurred during the specified time range of an incident.

      • (dict) --

        Incident Manager reaching out to a contact or escalation plan to engage contact during an incident.

        • EngagementArn (string) --

          The Amazon Resource Name (ARN) of the engagement.

        • ContactArn (string) --

          The ARN of the escalation plan or contact that Incident Manager is engaging.

        • Sender (string) --

          The user that started the engagement.

        • IncidentId (string) --

          The ARN of the incident that's engaging the contact.

        • StartTime (datetime) --

          The time that the engagement began.

        • StopTime (datetime) --

          The time that the engagement ended.

ListPagesByContact (new) Link ¶

Lists the engagements to a contact's contact channels.

See also: AWS API Documentation

Request Syntax

client.list_pages_by_contact(
    ContactId='string',
    NextToken='string',
    MaxResults=123
)
type ContactId

string

param ContactId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact you are retrieving engagements for.

type NextToken

string

param NextToken

The pagination token to continue to the next page of results.

type MaxResults

integer

param MaxResults

The maximum number of engagements to contact channels to list per page of results.

rtype

dict

returns

Response Syntax

{
    'NextToken': 'string',
    'Pages': [
        {
            'PageArn': 'string',
            'EngagementArn': 'string',
            'ContactArn': 'string',
            'Sender': 'string',
            'IncidentId': 'string',
            'SentTime': datetime(2015, 1, 1),
            'DeliveryTime': datetime(2015, 1, 1),
            'ReadTime': datetime(2015, 1, 1)
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      The pagination token to continue to the next page of results.

    • Pages (list) --

      The list of engagements to a contact's contact channel.

      • (dict) --

        Incident Manager engaging a contact's contact channel.

        • PageArn (string) --

          The Amazon Resource Name (ARN) of the page to the contact channel.

        • EngagementArn (string) --

          The ARN of the engagement that this page is part of.

        • ContactArn (string) --

          The ARN of the contact that Incident Manager is engaging.

        • Sender (string) --

          The user that started the engagement.

        • IncidentId (string) --

          The ARN of the incident that's engaging the contact channel.

        • SentTime (datetime) --

          The time that Incident Manager engaged the contact channel.

        • DeliveryTime (datetime) --

          The time the message was delivered to the contact channel.

        • ReadTime (datetime) --

          The time that the contact channel acknowledged engagement.

ListContactChannels (new) Link ¶

Lists all contact channels for the specified contact.

See also: AWS API Documentation

Request Syntax

client.list_contact_channels(
    ContactId='string',
    NextToken='string',
    MaxResults=123
)
type ContactId

string

param ContactId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact.

type NextToken

string

param NextToken

The pagination token to continue to the next page of results.

type MaxResults

integer

param MaxResults

The maximum number of contact channels per page.

rtype

dict

returns

Response Syntax

{
    'NextToken': 'string',
    'ContactChannels': [
        {
            'ContactChannelArn': 'string',
            'ContactArn': 'string',
            'Name': 'string',
            'Type': 'SMS'|'VOICE'|'EMAIL',
            'DeliveryAddress': {
                'SimpleAddress': 'string'
            },
            'ActivationStatus': 'ACTIVATED'|'NOT_ACTIVATED'
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      The pagination token to continue to the next page of results.

    • ContactChannels (list) --

      A list of contact channels related to the specified contact.

      • (dict) --

        The method that Incident Manager uses to engage a contact.

        • ContactChannelArn (string) --

          The Amazon Resource Name (ARN) of the contact channel.

        • ContactArn (string) --

          The ARN of the contact that contains the contact channel.

        • Name (string) --

          The name of the contact channel.

        • Type (string) --

          The type of the contact channel. Incident Manager supports three contact methods:

          • SMS

          • VOICE

          • EMAIL

        • DeliveryAddress (dict) --

          The details that Incident Manager uses when trying to engage the contact channel.

          • SimpleAddress (string) --

            The format is dependent on the type of the contact channel. The following are the expected formats:

            • SMS - '+' followed by the country code and phone number

            • VOICE - '+' followed by the country code and phone number

            • EMAIL - any standard email format

        • ActivationStatus (string) --

          A Boolean value describing if the contact channel has been activated or not. If the contact channel isn't activated, Incident Manager can't engage the contact through it.

UntagResource (new) Link ¶

Removes tags from the specified resource.

See also: AWS API Documentation

Request Syntax

client.untag_resource(
    ResourceARN='string',
    TagKeys=[
        'string',
    ]
)
type ResourceARN

string

param ResourceARN

[REQUIRED]

The Amazon Resource Name (ARN) of the contact or escalation plan.

type TagKeys

list

param TagKeys

[REQUIRED]

The key of the tag that you want to remove.

  • (string) --

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

CreateContactChannel (new) Link ¶

A contact channel is the method that Incident Manager uses to engage your contact.

See also: AWS API Documentation

Request Syntax

client.create_contact_channel(
    ContactId='string',
    Name='string',
    Type='SMS'|'VOICE'|'EMAIL',
    DeliveryAddress={
        'SimpleAddress': 'string'
    },
    DeferActivation=True|False,
    IdempotencyToken='string'
)
type ContactId

string

param ContactId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact channel.

type Name

string

param Name

[REQUIRED]

The name of the contact channel.

type Type

string

param Type

[REQUIRED]

Incident Manager supports three types of contact channels:

  • SMS

  • VOICE

  • EMAIL

type DeliveryAddress

dict

param DeliveryAddress

[REQUIRED]

The details that Incident Manager uses when trying to engage the contact channel. The format is dependent on the type of the contact channel. The following are the expected formats:

  • SMS - '+' followed by the country code and phone number

  • VOICE - '+' followed by the country code and phone number

  • EMAIL - any standard email format

  • SimpleAddress (string) --

    The format is dependent on the type of the contact channel. The following are the expected formats:

    • SMS - '+' followed by the country code and phone number

    • VOICE - '+' followed by the country code and phone number

    • EMAIL - any standard email format

type DeferActivation

boolean

param DeferActivation

If you want to activate the channel at a later time, you can choose to defer activation. Incident Manager can't engage your contact channel until it has been activated.

type IdempotencyToken

string

param IdempotencyToken

A token ensuring that the action is called only once with the specified details.

This field is autopopulated if not provided.

rtype

dict

returns

Response Syntax

{
    'ContactChannelArn': 'string'
}

Response Structure

  • (dict) --

    • ContactChannelArn (string) --

      The ARN of the contact channel.

SendActivationCode (new) Link ¶

Sends an activation code to a contact channel. The contact can use this code to activate the contact channel in the console or with the ActivateChannel action. Incident Manager can't engage a contact channel until it has been activated.

See also: AWS API Documentation

Request Syntax

client.send_activation_code(
    ContactChannelId='string'
)
type ContactChannelId

string

param ContactChannelId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact channel.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

StartEngagement (new) Link ¶

Starts an engagement to a contact or escalation plan. The engagement engages each contact specified in the incident.

See also: AWS API Documentation

Request Syntax

client.start_engagement(
    ContactId='string',
    Sender='string',
    Subject='string',
    Content='string',
    PublicSubject='string',
    PublicContent='string',
    IncidentId='string',
    IdempotencyToken='string'
)
type ContactId

string

param ContactId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact being engaged.

type Sender

string

param Sender

[REQUIRED]

The user that started the engagement.

type Subject

string

param Subject

[REQUIRED]

The secure subject of the message that was sent to the contact. Use this field for engagements to VOICE or EMAIL .

type Content

string

param Content

[REQUIRED]

The secure content of the message that was sent to the contact. Use this field for engagements to VOICE or EMAIL .

type PublicSubject

string

param PublicSubject

The insecure subject of the message that was sent to the contact. Use this field for engagements to SMS .

type PublicContent

string

param PublicContent

The insecure content of the message that was sent to the contact. Use this field for engagements to SMS .

type IncidentId

string

param IncidentId

The ARN of the incident that the engagement is part of.

type IdempotencyToken

string

param IdempotencyToken

A token ensuring that the action is called only once with the specified details.

This field is autopopulated if not provided.

rtype

dict

returns

Response Syntax

{
    'EngagementArn': 'string'
}

Response Structure

  • (dict) --

    • EngagementArn (string) --

      The ARN of the engagement.

DeleteContact (new) Link ¶

To remove a contact from Incident Manager, you can delete the contact. Deleting a contact removes them from all escalation plans and related response plans. Deleting an escalation plan removes it from all related response plans. You will have to recreate the contact and its contact channels before you can use it again.

See also: AWS API Documentation

Request Syntax

client.delete_contact(
    ContactId='string'
)
type ContactId

string

param ContactId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact that you're deleting.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

UpdateContact (new) Link ¶

Updates the contact or escalation plan specified.

See also: AWS API Documentation

Request Syntax

client.update_contact(
    ContactId='string',
    DisplayName='string',
    Plan={
        'Stages': [
            {
                'DurationInMinutes': 123,
                'Targets': [
                    {
                        'ChannelTargetInfo': {
                            'ContactChannelId': 'string',
                            'RetryIntervalInMinutes': 123
                        },
                        'ContactTargetInfo': {
                            'ContactId': 'string',
                            'IsEssential': True|False
                        }
                    },
                ]
            },
        ]
    }
)
type ContactId

string

param ContactId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact or escalation plan you're updating.

type DisplayName

string

param DisplayName

The full name of the contact or escalation plan.

type Plan

dict

param Plan

A list of stages. A contact has an engagement plan with stages for specified contact channels. An escalation plan uses these stages to contact specified contacts.

  • Stages (list) -- [REQUIRED]

    A list of stages that the escalation plan or engagement plan uses to engage contacts and contact methods.

    • (dict) --

      A set amount of time that an escalation plan or engagement plan engages the specified contacts or contact methods.

      • DurationInMinutes (integer) -- [REQUIRED]

        The time to wait until beginning the next stage.

      • Targets (list) -- [REQUIRED]

        The contacts or contact methods that the escalation plan or engagement plan is engaging.

        • (dict) --

          The contact or contact channel that is being engaged.

          • ChannelTargetInfo (dict) --

            Information about the contact channel Incident Manager is engaging.

            • ContactChannelId (string) -- [REQUIRED]

              The Amazon Resource Name (ARN) of the contact channel.

            • RetryIntervalInMinutes (integer) --

              The number of minutes to wait to retry sending engagement in the case the engagement initially fails.

          • ContactTargetInfo (dict) --

            Information about the contact that Incident Manager is engaging.

            • ContactId (string) --

              The Amazon Resource Name (ARN) of the contact.

            • IsEssential (boolean) -- [REQUIRED]

              A Boolean value determining if the contact's acknowledgement stops the progress of stages in the plan.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

ListContacts (new) Link ¶

Lists all contacts and escalation plans in Incident Manager.

See also: AWS API Documentation

Request Syntax

client.list_contacts(
    NextToken='string',
    MaxResults=123,
    AliasPrefix='string',
    Type='PERSONAL'|'ESCALATION'
)
type NextToken

string

param NextToken

The pagination token to continue to the next page of results.

type MaxResults

integer

param MaxResults

The maximum number of contacts and escalation plans per page of results.

type AliasPrefix

string

param AliasPrefix

Used to list only contacts who's aliases start with the specified prefix.

type Type

string

param Type

The type of contact. A contact is type PERSONAL and an escalation plan is type ESCALATION .

rtype

dict

returns

Response Syntax

{
    'NextToken': 'string',
    'Contacts': [
        {
            'ContactArn': 'string',
            'Alias': 'string',
            'DisplayName': 'string',
            'Type': 'PERSONAL'|'ESCALATION'
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      The pagination token to continue to the next page of results.

    • Contacts (list) --

      A list of the contacts and escalation plans in your Incident Manager account.

      • (dict) --

        A personal contact or escalation plan that Incident Manager engages during an incident.

        • ContactArn (string) --

          The Amazon Resource Name (ARN) of the contact or escalation plan.

        • Alias (string) --

          The unique and identifiable alias of the contact or escalation plan.

        • DisplayName (string) --

          The full name of the contact or escalation plan.

        • Type (string) --

          Refers to the type of contact. A single contact is type PERSONAL and an escalation plan is type ESCALATION .

GetContact (new) Link ¶

Retrieves information about the specified contact or escalation plan.

See also: AWS API Documentation

Request Syntax

client.get_contact(
    ContactId='string'
)
type ContactId

string

param ContactId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact or escalation plan.

rtype

dict

returns

Response Syntax

{
    'ContactArn': 'string',
    'Alias': 'string',
    'DisplayName': 'string',
    'Type': 'PERSONAL'|'ESCALATION',
    'Plan': {
        'Stages': [
            {
                'DurationInMinutes': 123,
                'Targets': [
                    {
                        'ChannelTargetInfo': {
                            'ContactChannelId': 'string',
                            'RetryIntervalInMinutes': 123
                        },
                        'ContactTargetInfo': {
                            'ContactId': 'string',
                            'IsEssential': True|False
                        }
                    },
                ]
            },
        ]
    }
}

Response Structure

  • (dict) --

    • ContactArn (string) --

      The ARN of the contact or escalation plan.

    • Alias (string) --

      The alias of the contact or escalation plan. The alias is unique and identifiable.

    • DisplayName (string) --

      The full name of the contact or escalation plan.

    • Type (string) --

      The type of contact, either PERSONAL or ESCALATION .

    • Plan (dict) --

      Details about the specific timing or stages and targets of the escalation plan or engagement plan.

      • Stages (list) --

        A list of stages that the escalation plan or engagement plan uses to engage contacts and contact methods.

        • (dict) --

          A set amount of time that an escalation plan or engagement plan engages the specified contacts or contact methods.

          • DurationInMinutes (integer) --

            The time to wait until beginning the next stage.

          • Targets (list) --

            The contacts or contact methods that the escalation plan or engagement plan is engaging.

            • (dict) --

              The contact or contact channel that is being engaged.

              • ChannelTargetInfo (dict) --

                Information about the contact channel Incident Manager is engaging.

                • ContactChannelId (string) --

                  The Amazon Resource Name (ARN) of the contact channel.

                • RetryIntervalInMinutes (integer) --

                  The number of minutes to wait to retry sending engagement in the case the engagement initially fails.

              • ContactTargetInfo (dict) --

                Information about the contact that Incident Manager is engaging.

                • ContactId (string) --

                  The Amazon Resource Name (ARN) of the contact.

                • IsEssential (boolean) --

                  A Boolean value determining if the contact's acknowledgement stops the progress of stages in the plan.

ListPagesByEngagement (new) Link ¶

Lists the engagements to contact channels that occurred by engaging a contact.

See also: AWS API Documentation

Request Syntax

client.list_pages_by_engagement(
    EngagementId='string',
    NextToken='string',
    MaxResults=123
)
type EngagementId

string

param EngagementId

[REQUIRED]

The Amazon Resource Name (ARN) of the engagement.

type NextToken

string

param NextToken

The pagination token to continue to the next page of results.

type MaxResults

integer

param MaxResults

The maximum number of engagements to contact channels to list per page of results.

rtype

dict

returns

Response Syntax

{
    'NextToken': 'string',
    'Pages': [
        {
            'PageArn': 'string',
            'EngagementArn': 'string',
            'ContactArn': 'string',
            'Sender': 'string',
            'IncidentId': 'string',
            'SentTime': datetime(2015, 1, 1),
            'DeliveryTime': datetime(2015, 1, 1),
            'ReadTime': datetime(2015, 1, 1)
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      The pagination token to continue to the next page of results.

    • Pages (list) --

      The list of engagements to contact channels.

      • (dict) --

        Incident Manager engaging a contact's contact channel.

        • PageArn (string) --

          The Amazon Resource Name (ARN) of the page to the contact channel.

        • EngagementArn (string) --

          The ARN of the engagement that this page is part of.

        • ContactArn (string) --

          The ARN of the contact that Incident Manager is engaging.

        • Sender (string) --

          The user that started the engagement.

        • IncidentId (string) --

          The ARN of the incident that's engaging the contact channel.

        • SentTime (datetime) --

          The time that Incident Manager engaged the contact channel.

        • DeliveryTime (datetime) --

          The time the message was delivered to the contact channel.

        • ReadTime (datetime) --

          The time that the contact channel acknowledged engagement.

StopEngagement (new) Link ¶

Stops an engagement before it finishes the final stage of the escalation plan or engagement plan. Further contacts aren't engaged.

See also: AWS API Documentation

Request Syntax

client.stop_engagement(
    EngagementId='string',
    Reason='string'
)
type EngagementId

string

param EngagementId

[REQUIRED]

The Amazon Resource Name (ARN) of the engagement.

type Reason

string

param Reason

The reason that you're stopping the engagement.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

DeleteContactChannel (new) Link ¶

To no longer receive engagements on a contact channel, you can delete the channel from a contact. Deleting the contact channel removes it from the contact's engagement plan. If you delete the only contact channel for a contact, you won't be able to engage that contact during an incident.

See also: AWS API Documentation

Request Syntax

client.delete_contact_channel(
    ContactChannelId='string'
)
type ContactChannelId

string

param ContactChannelId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact channel.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

CreateContact (new) Link ¶

Contacts are either the contacts that Incident Manager engages during an incident or the escalation plans that Incident Manager uses to engage contacts in phases during an incident.

See also: AWS API Documentation

Request Syntax

client.create_contact(
    Alias='string',
    DisplayName='string',
    Type='PERSONAL'|'ESCALATION',
    Plan={
        'Stages': [
            {
                'DurationInMinutes': 123,
                'Targets': [
                    {
                        'ChannelTargetInfo': {
                            'ContactChannelId': 'string',
                            'RetryIntervalInMinutes': 123
                        },
                        'ContactTargetInfo': {
                            'ContactId': 'string',
                            'IsEssential': True|False
                        }
                    },
                ]
            },
        ]
    },
    Tags=[
        {
            'Key': 'string',
            'Value': 'string'
        },
    ],
    IdempotencyToken='string'
)
type Alias

string

param Alias

[REQUIRED]

The short name to quickly identify a contact or escalation plan. The contact alias must be unique and identifiable.

type DisplayName

string

param DisplayName

The full name of the contact or escalation plan.

type Type

string

param Type

[REQUIRED]

To create an escalation plan use ESCALATION . To create a contact use PERSONAL .

type Plan

dict

param Plan

[REQUIRED]

A list of stages. A contact has an engagement plan with stages that contact specified contact channels. An escalation plan uses stages that contact specified contacts.

  • Stages (list) -- [REQUIRED]

    A list of stages that the escalation plan or engagement plan uses to engage contacts and contact methods.

    • (dict) --

      A set amount of time that an escalation plan or engagement plan engages the specified contacts or contact methods.

      • DurationInMinutes (integer) -- [REQUIRED]

        The time to wait until beginning the next stage.

      • Targets (list) -- [REQUIRED]

        The contacts or contact methods that the escalation plan or engagement plan is engaging.

        • (dict) --

          The contact or contact channel that is being engaged.

          • ChannelTargetInfo (dict) --

            Information about the contact channel Incident Manager is engaging.

            • ContactChannelId (string) -- [REQUIRED]

              The Amazon Resource Name (ARN) of the contact channel.

            • RetryIntervalInMinutes (integer) --

              The number of minutes to wait to retry sending engagement in the case the engagement initially fails.

          • ContactTargetInfo (dict) --

            Information about the contact that Incident Manager is engaging.

            • ContactId (string) --

              The Amazon Resource Name (ARN) of the contact.

            • IsEssential (boolean) -- [REQUIRED]

              A Boolean value determining if the contact's acknowledgement stops the progress of stages in the plan.

type Tags

list

param Tags

Adds a tag to the target. You can only tag resources created in the first Region of your replication set.

  • (dict) --

    A container of a key-value name pair.

    • Key (string) --

      Name of the object key.

    • Value (string) --

      Value of the tag.

type IdempotencyToken

string

param IdempotencyToken

A token ensuring that the action is called only once with the specified details.

This field is autopopulated if not provided.

rtype

dict

returns

Response Syntax

{
    'ContactArn': 'string'
}

Response Structure

  • (dict) --

    • ContactArn (string) --

      The Amazon Resource Name (ARN) of the created contact or escalation plan.

UpdateContactChannel (new) Link ¶

Updates a contact's contact channel.

See also: AWS API Documentation

Request Syntax

client.update_contact_channel(
    ContactChannelId='string',
    Name='string',
    DeliveryAddress={
        'SimpleAddress': 'string'
    }
)
type ContactChannelId

string

param ContactChannelId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact channel you want to update.

type Name

string

param Name

The name of the contact channel

type DeliveryAddress

dict

param DeliveryAddress

The details that Incident Manager uses when trying to engage the contact channel.

  • SimpleAddress (string) --

    The format is dependent on the type of the contact channel. The following are the expected formats:

    • SMS - '+' followed by the country code and phone number

    • VOICE - '+' followed by the country code and phone number

    • EMAIL - any standard email format

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

ActivateContactChannel (new) Link ¶

Activates a contact's contact channel. Incident Manager can't engage a contact until the contact channel has been activated.

See also: AWS API Documentation

Request Syntax

client.activate_contact_channel(
    ContactChannelId='string',
    ActivationCode='string'
)
type ContactChannelId

string

param ContactChannelId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact channel.

type ActivationCode

string

param ActivationCode

[REQUIRED]

The code sent to the contact channel when it was created in the contact.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

DescribePage (new) Link ¶

Lists details of the engagement to a contact channel.

See also: AWS API Documentation

Request Syntax

client.describe_page(
    PageId='string'
)
type PageId

string

param PageId

[REQUIRED]

The ID of the engagement to a contact channel.

rtype

dict

returns

Response Syntax

{
    'PageArn': 'string',
    'EngagementArn': 'string',
    'ContactArn': 'string',
    'Sender': 'string',
    'Subject': 'string',
    'Content': 'string',
    'PublicSubject': 'string',
    'PublicContent': 'string',
    'IncidentId': 'string',
    'SentTime': datetime(2015, 1, 1),
    'ReadTime': datetime(2015, 1, 1),
    'DeliveryTime': datetime(2015, 1, 1)
}

Response Structure

  • (dict) --

    • PageArn (string) --

      The Amazon Resource Name (ARN) of the engagement to a contact channel.

    • EngagementArn (string) --

      The ARN of the engagement that engaged the contact channel.

    • ContactArn (string) --

      The ARN of the contact that was engaged.

    • Sender (string) --

      The user that started the engagement.

    • Subject (string) --

      The secure subject of the message that was sent to the contact. Use this field for engagements to VOICE and EMAIL .

    • Content (string) --

      The secure content of the message that was sent to the contact. Use this field for engagements to VOICE and EMAIL .

    • PublicSubject (string) --

      The insecure subject of the message that was sent to the contact. Use this field for engagements to SMS .

    • PublicContent (string) --

      The insecure content of the message that was sent to the contact. Use this field for engagements to SMS .

    • IncidentId (string) --

      The ARN of the incident that engaged the contact channel.

    • SentTime (datetime) --

      The time the engagement was sent to the contact channel.

    • ReadTime (datetime) --

      The time that the contact channel acknowledged the engagement.

    • DeliveryTime (datetime) --

      The time that the contact channel received the engagement.

PutContactPolicy (new) Link ¶

Adds a resource to the specified contact or escalation plan.

See also: AWS API Documentation

Request Syntax

client.put_contact_policy(
    ContactArn='string',
    Policy='string'
)
type ContactArn

string

param ContactArn

[REQUIRED]

The Amazon Resource Name (ARN) of the contact or escalation plan.

type Policy

string

param Policy

[REQUIRED]

Details of the resource policy.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

TagResource (new) Link ¶

Tags a contact or escalation plan. You can tag only contacts and escalation plans in the first region of your replication set.

See also: AWS API Documentation

Request Syntax

client.tag_resource(
    ResourceARN='string',
    Tags=[
        {
            'Key': 'string',
            'Value': 'string'
        },
    ]
)
type ResourceARN

string

param ResourceARN

[REQUIRED]

The Amazon Resource Name (ARN) of the contact or escalation plan.

type Tags

list

param Tags

[REQUIRED]

A list of tags that you are adding to the contact or escalation plan.

  • (dict) --

    A container of a key-value name pair.

    • Key (string) --

      Name of the object key.

    • Value (string) --

      Value of the tag.

rtype

dict

returns

Response Syntax

{}

Response Structure

  • (dict) --

DescribeEngagement (new) Link ¶

Incident Manager uses engagements to engage contacts and escalation plans during an incident. Use this command to describe the engagement that occurred during an incident.

See also: AWS API Documentation

Request Syntax

client.describe_engagement(
    EngagementId='string'
)
type EngagementId

string

param EngagementId

[REQUIRED]

The Amazon Resource Name (ARN) of the engagement you want the details of.

rtype

dict

returns

Response Syntax

{
    'ContactArn': 'string',
    'EngagementArn': 'string',
    'Sender': 'string',
    'Subject': 'string',
    'Content': 'string',
    'PublicSubject': 'string',
    'PublicContent': 'string',
    'IncidentId': 'string',
    'StartTime': datetime(2015, 1, 1),
    'StopTime': datetime(2015, 1, 1)
}

Response Structure

  • (dict) --

    • ContactArn (string) --

      The ARN of the escalation plan or contacts involved in the engagement.

    • EngagementArn (string) --

      The ARN of the engagement.

    • Sender (string) --

      The user that started the engagement.

    • Subject (string) --

      The secure subject of the message that was sent to the contact. Use this field for engagements to VOICE and EMAIL .

    • Content (string) --

      The secure content of the message that was sent to the contact. Use this field for engagements to VOICE and EMAIL .

    • PublicSubject (string) --

      The insecure subject of the message that was sent to the contact. Use this field for engagements to SMS .

    • PublicContent (string) --

      The insecure content of the message that was sent to the contact. Use this field for engagements to SMS .

    • IncidentId (string) --

      The ARN of the incident in which the engagement occurred.

    • StartTime (datetime) --

      The time that the engagement started.

    • StopTime (datetime) --

      The time that the engagement ended.

GetContactChannel (new) Link ¶

List details about a specific contact channel.

See also: AWS API Documentation

Request Syntax

client.get_contact_channel(
    ContactChannelId='string'
)
type ContactChannelId

string

param ContactChannelId

[REQUIRED]

The Amazon Resource Name (ARN) of the contact channel you want information about.

rtype

dict

returns

Response Syntax

{
    'ContactArn': 'string',
    'ContactChannelArn': 'string',
    'Name': 'string',
    'Type': 'SMS'|'VOICE'|'EMAIL',
    'DeliveryAddress': {
        'SimpleAddress': 'string'
    },
    'ActivationStatus': 'ACTIVATED'|'NOT_ACTIVATED'
}

Response Structure

  • (dict) --

    • ContactArn (string) --

      The ARN of the contact that the channel belongs to.

    • ContactChannelArn (string) --

      The ARN of the contact channel.

    • Name (string) --

      The name of the contact channel

    • Type (string) --

      The type of contact channel. The type is SMS , VOICE , or EMAIL .

    • DeliveryAddress (dict) --

      The details that Incident Manager uses when trying to engage the contact channel.

      • SimpleAddress (string) --

        The format is dependent on the type of the contact channel. The following are the expected formats:

        • SMS - '+' followed by the country code and phone number

        • VOICE - '+' followed by the country code and phone number

        • EMAIL - any standard email format

    • ActivationStatus (string) --

      A Boolean value indicating if the contact channel has been activated or not.

ListTagsForResource (new) Link ¶

Lists the tags of an escalation plan or contact.

See also: AWS API Documentation

Request Syntax

client.list_tags_for_resource(
    ResourceARN='string'
)
type ResourceARN

string

param ResourceARN

[REQUIRED]

The Amazon Resource Name (ARN) of the contact or escalation plan.

rtype

dict

returns

Response Syntax

{
    'Tags': [
        {
            'Key': 'string',
            'Value': 'string'
        },
    ]
}

Response Structure

  • (dict) --

    • Tags (list) --

      The tags related to the contact or escalation plan.

      • (dict) --

        A container of a key-value name pair.

        • Key (string) --

          Name of the object key.

        • Value (string) --

          Value of the tag.