2026/11/04 - 1 updated api methods
Changes Adds support for retrieving associated cases in contact responses. The Contact object now includes a Cases field containing case IDs and reference numbers linked to the contact.
2026/08/24 - 1 updated api methods
Changes This release adds the ExtractedInformation segment to the ListRealtimeContactAnalysisSegmentsV2 API, enabling customers to retrieve information extracted from real-time contact analysis.