AWS API Changes

2023/08/10 - Amazon Connect Service - 3 new4 updated api methods

Changes This release adds APIs to provision agents that are global / available in multiple AWS regions and distribute them across these regions by percentage.

ListTrafficDistributionGroupUsers (new)

Link ¶

Lists traffic distribution group users.

See also: AWS API Documentation

Request Syntax

client.list_traffic_distribution_group_users(
    TrafficDistributionGroupId='string',
    MaxResults=123,
    NextToken='string'
)

type TrafficDistributionGroupId:

string

param TrafficDistributionGroupId:

[REQUIRED]

The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.

type MaxResults:

integer

param MaxResults:

The maximum number of results to return per page.

type NextToken:

string

param NextToken:

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

rtype:

dict

returns:

Response Syntax

{
    'NextToken': 'string',
    'TrafficDistributionGroupUserSummaryList': [
        {
            'UserId': 'string'
        },
    ]
}

Response Structure

(dict) --
- NextToken (string) --
  
  If there are additional results, this is the token for the next set of results.
- TrafficDistributionGroupUserSummaryList (list) --
  
  A list of traffic distribution group users.
  - (dict) --
    
    Summary information about a traffic distribution group user.
    - UserId (string) --
      
      The identifier for the user. This can be the ID or the ARN of the user.

AssociateTrafficDistributionGroupUser (new)

Link ¶

Associates an agent with a traffic distribution group.

See also: AWS API Documentation

Request Syntax

client.associate_traffic_distribution_group_user(
    TrafficDistributionGroupId='string',
    UserId='string',
    InstanceId='string'
)

type TrafficDistributionGroupId:

string

param TrafficDistributionGroupId:

[REQUIRED]

type UserId:

string

param UserId:

[REQUIRED]

The identifier of the user account. This can be the ID or the ARN of the user.

type InstanceId:

string

param InstanceId:

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

rtype:

dict

returns:

Response Syntax

{}

Response Structure

(dict) --

DisassociateTrafficDistributionGroupUser (new)

Link ¶

Disassociates an agent from a traffic distribution group.

See also: AWS API Documentation

Request Syntax

client.disassociate_traffic_distribution_group_user(
    TrafficDistributionGroupId='string',
    UserId='string',
    InstanceId='string'
)

type TrafficDistributionGroupId:

string

param TrafficDistributionGroupId:

[REQUIRED]

type UserId:

string

param UserId:

[REQUIRED]

The identifier for the user. This can be the ID or the ARN of the user.

type InstanceId:

string

param InstanceId:

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

rtype:

dict

returns:

Response Syntax

{}

Response Structure

(dict) --

DescribeTrafficDistributionGroup (updated)

Link ¶
Changes (response)

{'TrafficDistributionGroup': {'IsDefault': 'boolean'}}

Gets details and status of a traffic distribution group.

See also: AWS API Documentation

Request Syntax

client.describe_traffic_distribution_group(
    TrafficDistributionGroupId='string'
)

type TrafficDistributionGroupId:

string

param TrafficDistributionGroupId:

[REQUIRED]

rtype:

dict

returns:

Response Syntax

{
    'TrafficDistributionGroup': {
        'Id': 'string',
        'Arn': 'string',
        'Name': 'string',
        'Description': 'string',
        'InstanceArn': 'string',
        'Status': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED'|'PENDING_DELETION'|'DELETION_FAILED'|'UPDATE_IN_PROGRESS',
        'Tags': {
            'string': 'string'
        },
        'IsDefault': True|False
    }
}

Response Structure

(dict) --
- TrafficDistributionGroup (dict) --
  
  Information about the traffic distribution group.
  - Id (string) --
    
    The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.
  - Arn (string) --
    
    The Amazon Resource Name (ARN) of the traffic distribution group.
  - Name (string) --
    
    The name of the traffic distribution group.
  - Description (string) --
    
    The description of the traffic distribution group.
  - InstanceArn (string) --
    
    The Amazon Resource Name (ARN).
  - Status (string) --
    
    The status of the traffic distribution group.
    - CREATION_IN_PROGRESS means the previous CreateTrafficDistributionGroup operation is still in progress and has not yet completed.
    - ACTIVE means the previous CreateTrafficDistributionGroup operation has succeeded.
    - CREATION_FAILED indicates that the previous CreateTrafficDistributionGroup operation has failed.
    - PENDING_DELETION means the previous DeleteTrafficDistributionGroup operation is still in progress and has not yet completed.
    - DELETION_FAILED means the previous DeleteTrafficDistributionGroup operation has failed.
    - UPDATE_IN_PROGRESS means the previous UpdateTrafficDistributionGroup operation is still in progress and has not yet completed.
  - Tags (dict) --
    
    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
    - (string) --
      - (string) --
  - IsDefault (boolean) --
    
    Whether this is the default traffic distribution group created during instance replication. The default traffic distribution group cannot be deleted by the DeleteTrafficDistributionGroup API. The default traffic distribution group is deleted as part of the process for deleting a replica.
    
    Note
    
    You can change the SignInConfig only for a default TrafficDistributionGroup. If you call UpdateTrafficDistribution with a modified SignInConfig and a non-default TrafficDistributionGroup, an InvalidRequestException is returned.

GetTrafficDistribution (updated)

Link ¶
Changes (response)

{'AgentConfig': {'Distributions': [{'Percentage': 'integer',
                                    'Region': 'string'}]},
 'SignInConfig': {'Distributions': [{'Enabled': 'boolean',
                                     'Region': 'string'}]}}

Retrieves the current traffic distribution for a given traffic distribution group.

See also: AWS API Documentation

Request Syntax

client.get_traffic_distribution(
    Id='string'
)

type Id:

string

param Id:

[REQUIRED]

The identifier of the traffic distribution group.

rtype:

dict

returns:

Response Syntax

{
    'TelephonyConfig': {
        'Distributions': [
            {
                'Region': 'string',
                'Percentage': 123
            },
        ]
    },
    'Id': 'string',
    'Arn': 'string',
    'SignInConfig': {
        'Distributions': [
            {
                'Region': 'string',
                'Enabled': True|False
            },
        ]
    },
    'AgentConfig': {
        'Distributions': [
            {
                'Region': 'string',
                'Percentage': 123
            },
        ]
    }
}

Response Structure

(dict) --
- TelephonyConfig (dict) --
  
  The distribution of traffic between the instance and its replicas.
  - Distributions (list) --
    
    Information about traffic distributions.
    - (dict) --
      
      Information about a traffic distribution.
      - Region (string) --
        
        The Amazon Web Services Region where the traffic is distributed.
      - Percentage (integer) --
        
        The percentage of the traffic that is distributed, in increments of 10.
- Id (string) --
  
  The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.
- Arn (string) --
  
  The Amazon Resource Name (ARN) of the traffic distribution group.
- SignInConfig (dict) --
  
  The distribution of allowing signing in to the instance and its replica(s).
  - Distributions (list) --
    
    Information about traffic distributions.
    - (dict) --
      
      The distribution of sign in traffic between the instance and its replica(s).
      - Region (string) --
        
        The Amazon Web Services Region of the sign in distribution.
      - Enabled (boolean) --
        
        Whether sign in distribution is enabled.
- AgentConfig (dict) --
  
  The distribution of agents between the instance and its replica(s).
  - Distributions (list) --
    
    Information about traffic distributions.
    - (dict) --
      
      Information about a traffic distribution.
      - Region (string) --
        
        The Amazon Web Services Region where the traffic is distributed.
      - Percentage (integer) --
        
        The percentage of the traffic that is distributed, in increments of 10.

ListTrafficDistributionGroups (updated)

Link ¶
Changes (response)

{'TrafficDistributionGroupSummaryList': {'IsDefault': 'boolean'}}

Lists traffic distribution groups.

See also: AWS API Documentation

Request Syntax

client.list_traffic_distribution_groups(
    MaxResults=123,
    NextToken='string',
    InstanceId='string'
)

type MaxResults:

integer

param MaxResults:

The maximum number of results to return per page.

type NextToken:

string

param NextToken:

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

type InstanceId:

string

param InstanceId:

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

rtype:

dict

returns:

Response Syntax

{
    'NextToken': 'string',
    'TrafficDistributionGroupSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'InstanceArn': 'string',
            'Status': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED'|'PENDING_DELETION'|'DELETION_FAILED'|'UPDATE_IN_PROGRESS',
            'IsDefault': True|False
        },
    ]
}

Response Structure

(dict) --
- NextToken (string) --
  
  If there are additional results, this is the token for the next set of results.
- TrafficDistributionGroupSummaryList (list) --
  
  A list of traffic distribution groups.
  - (dict) --
    
    Information about traffic distribution groups.
    - Id (string) --
      
      The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.
    - Arn (string) --
      
      The Amazon Resource Name (ARN) of the traffic distribution group.
    - Name (string) --
      
      The name of the traffic distribution group.
    - InstanceArn (string) --
      
      The Amazon Resource Name (ARN) of the traffic distribution group.
    - Status (string) --
      
      The status of the traffic distribution group.
      - CREATION_IN_PROGRESS means the previous CreateTrafficDistributionGroup operation is still in progress and has not yet completed.
      - ACTIVE means the previous CreateTrafficDistributionGroup operation has succeeded.
      - CREATION_FAILED indicates that the previous CreateTrafficDistributionGroup operation has failed.
      - PENDING_DELETION means the previous DeleteTrafficDistributionGroup operation is still in progress and has not yet completed.
      - DELETION_FAILED means the previous DeleteTrafficDistributionGroup operation has failed.
      - UPDATE_IN_PROGRESS means the previous UpdateTrafficDistributionGroup operation is still in progress and has not yet completed.
    - IsDefault (boolean) --
      
      Whether this is the default traffic distribution group created during instance replication. The default traffic distribution group cannot be deleted by the DeleteTrafficDistributionGroup API. The default traffic distribution group is deleted as part of the process for deleting a replica.

UpdateTrafficDistribution (updated)

Link ¶
Changes (request)

{'AgentConfig': {'Distributions': [{'Percentage': 'integer',
                                    'Region': 'string'}]},
 'SignInConfig': {'Distributions': [{'Enabled': 'boolean',
                                     'Region': 'string'}]}}

Updates the traffic distribution for a given traffic distribution group.

For more information about updating a traffic distribution group, see Update telephony traffic distribution across Amazon Web Services Regions in the Amazon Connect Administrator Guide.

See also: AWS API Documentation

Request Syntax

client.update_traffic_distribution(
    Id='string',
    TelephonyConfig={
        'Distributions': [
            {
                'Region': 'string',
                'Percentage': 123
            },
        ]
    },
    SignInConfig={
        'Distributions': [
            {
                'Region': 'string',
                'Enabled': True|False
            },
        ]
    },
    AgentConfig={
        'Distributions': [
            {
                'Region': 'string',
                'Percentage': 123
            },
        ]
    }
)

type Id:

string

param Id:

[REQUIRED]

type TelephonyConfig:

dict

param TelephonyConfig:

The distribution of traffic between the instance and its replica(s).

Distributions (list) -- [REQUIRED]

Information about traffic distributions.
- (dict) --
  
  Information about a traffic distribution.
  - Region (string) -- [REQUIRED]
    
    The Amazon Web Services Region where the traffic is distributed.
  - Percentage (integer) -- [REQUIRED]
    
    The percentage of the traffic that is distributed, in increments of 10.

type SignInConfig:

dict

param SignInConfig:

The distribution of allowing signing in to the instance and its replica(s).

Distributions (list) -- [REQUIRED]

Information about traffic distributions.
- (dict) --
  
  The distribution of sign in traffic between the instance and its replica(s).
  - Region (string) -- [REQUIRED]
    
    The Amazon Web Services Region of the sign in distribution.
  - Enabled (boolean) -- [REQUIRED]
    
    Whether sign in distribution is enabled.

type AgentConfig:

dict

param AgentConfig:

The distribution of agents between the instance and its replica(s).

Distributions (list) -- [REQUIRED]

Information about traffic distributions.
- (dict) --
  
  Information about a traffic distribution.
  - Region (string) -- [REQUIRED]
    
    The Amazon Web Services Region where the traffic is distributed.
  - Percentage (integer) -- [REQUIRED]
    
    The percentage of the traffic that is distributed, in increments of 10.

rtype:

dict

returns:

Response Syntax

{}

Response Structure

(dict) --