2025/10/22 - 2 new 5 updated api methods
Changes This release added support for email address alias configuration and outbound campaign preview mode.
2025/10/14 - 1 updated api methods
Changes SDK release for TaskTemplateInfo in Contact for DescribeContact response.
2025/09/26 - 2 new 6 updated api methods
Changes Adds supports for manual contact picking (WorkList) operations on Routing Profiles, Agent Management and SearchContacts APIs.
2025/09/19 - 4 updated api methods
Changes This release adds a persistent connection field to UserPhoneConfig that maintains agent's softphone media connection for faster call connections.
2025/09/09 - 11 updated api methods
Changes SDK release for user defined predefined attributes.
2025/08/28 - 2 updated api methods
Changes AgentStatusDrillDown feature in GetCurrentMetricData API. Adding AGENT_STATUS as filter and grouping in GetCurrentMetricData API
2025/08/18 - 1 updated api methods
Changes Amazon Connect Service Feature: Add support to enable multi-user in-app, web, and video calling.
2025/08/08 - 1 new 2 updated api methods
Changes This release adds a new API GetContactMetrics for Amazon Connect.
2025/06/30 - 1 updated api methods
Changes This release introduces ChatMetrics to the model, providing comprehensive analytics insights for Amazon Connect chat conversations. Users can access these detailed metrics through the AWS Connect API by using the DescribeContact operation with their specific instance and contact IDs
2025/06/27 - 1 updated api methods
Changes This release adds the following value to an InitiateAs enum: COMPLETED
2025/05/01 - 1 updated api methods
Changes This release adds the following fields to DescribeContact: DisconnectReason, AgentInitiatedHoldDuration, AfterContactWorkStartTimestamp, AfterContactWorkEndTimestamp, AfterContactWorkDuration, StateTransitions, Recordings, ContactDetails, ContactEvaluations, Attributes
2025/04/17 - 4 updated api methods
Changes This release adds following capabilities to Contact Lens Rules APIs 1/ 'ASSIGN_SLA' action and '$.Case.TemplateId' comparison value for 'OnCaseCreate' and 'OnCaseUpdate' event sources 2/ 'OnSlaBreach' Cases event source which supports '$.RelatedItem.SlaConfiguration.Name' comparison value
2025/03/10 - 1 updated api methods
Changes Add support for contact transfers in external voice systems.
2025/02/14 - 1 new 17 updated api methods
Changes Release Notes: 1) Analytics API enhancements: Added new ListAnalyticsDataLakeDataSets API. 2) Onboarding API Idempotency: Adds ClientToken to instance creation and management APIs to support idempotency.
2025/01/21 - 1 new 5 updated api methods
Changes Added DeleteContactFlowVersion API and the CAMPAIGN flow type
2024/12/20 - 2 updated api methods
Changes This release supports adding NotAttributeCondition and Range to the RoutingCriteria object.
2024/12/18 - 1 new 7 updated api methods
Changes This release adds support for the UpdateParticipantAuthentication API used for customer authentication within Amazon Connect chats.
2024/12/12 - 7 new 1 updated api methods
Changes Configure holidays and other overrides to hours of operation in advance. During contact handling, Amazon Connect automatically checks for overrides and provides customers with an appropriate flow path. After an override period passes call center automatically reverts to standard hours of operation.
2024/12/10 - 2 new api methods
Changes Add support for Push Notifications for Amazon Connect chat. With Push Notifications enabled an alert could be sent to customers about new messages even when they aren't actively using the mobile application.
2024/12/02 - 12 updated api methods
Changes Adds support for WhatsApp Business messaging, IVR call recording, enabling Contact Lens for existing on-premise contact centers and telephony platforms, and enabling telephony and IVR migration to Amazon Connect independent of their contact center agents.
2024/11/26 - 7 updated api methods
Changes Enables access to ValueMap and ValueInteger types for SegmentAttributes and fixes deserialization bug for DescribeContactFlow in AmazonConnect Public API
2024/11/22 - 11 new 44 updated api methods
Changes Amazon Connect Service Feature: Add APIs for Amazon Connect Email Channel
2024/11/18 - 2 new 5 updated api methods
Changes Adds CreateContactFlowVersion and ListContactFlowVersions APIs to create and view the versions of a contact flow.
2024/10/23 - 1 new 2 updated api methods
Changes Amazon Connect Service Feature: Add support to start screen sharing for a web calling contact.
2024/10/01 - 1 new 1 updated api methods
Changes Amazon Connect introduces StartOutboundChatContact API allowing customers to initiate outbound chat contacts
2024/09/05 - 5 updated api methods
Changes Amazon Connect Custom Vocabulary now supports Catalan (Spain), Danish (Denmark), Dutch (Netherlands), Finnish (Finland), Indonesian (Indonesia), Malay (Malaysia), Norwegian Bokmal (Norway), Polish (Poland), Swedish (Sweden), and Tagalog/Filipino (Philippines).
2024/09/03 - 1 updated api methods
Changes Release ReplicaConfiguration as part of DescribeInstance
2024/08/09 - 1 updated api methods
Changes This release supports adding RoutingCriteria via UpdateContactRoutingData public API.
2024/07/23 - 1 updated api methods
Changes Added PostContactSummary segment type on ListRealTimeContactAnalysisSegmentsV2 API
2024/07/18 - 2 new 1 updated api methods
Changes Amazon Connect expands search API coverage for additional resources. Search for hierarchy groups by name, ID, tag, or other criteria (new endpoint). Search for agent statuses by name, ID, tag, or other criteria (new endpoint). Search for users by their assigned proficiencies (enhanced endpoint)
2024/07/01 - 3 new api methods
Changes Authentication profiles are Amazon Connect resources (in gated preview) that allow you to configure authentication settings for users in your contact center. This release adds support for new ListAuthenticationProfiles, DescribeAuthenticationProfile and UpdateAuthenticationProfile APIs.
2024/06/28 - 1 updated api methods
Changes This release supports showing PreferredAgentRouting step via DescribeContact API.
2024/05/30 - 2 updated api methods
Changes Adding associatedQueueIds as a SearchCriteria and response field to the SearchRoutingProfiles API
2024/05/29 - 1 updated api methods
Changes This release includes changes to DescribeContact API's response by including ConnectedToSystemTimestamp, RoutingCriteria, Customer, Campaign, AnsweringMachineDetectionStatus, CustomerVoiceActivity, QualityMetrics, DisconnectDetails, and SegmentAttributes information from a contact in Amazon Connect.
2024/05/14 - 2 new 3 updated api methods
Changes Amazon Connect provides enhanced search capabilities for flows & flow modules on the Connect admin website and programmatically using APIs. You can search for flows and flow modules by name, description, type, status, and tags, to filter and identify a specific flow in your Connect instances.
2024/05/03 - 5 new api methods
Changes This release adds 5 new APIs for managing attachments: StartAttachedFileUpload, CompleteAttachedFileUpload, GetAttachedFile, BatchGetAttachedFileMetadata, DeleteAttachedFile. These APIs can be used to programmatically upload and download attachments to Connect resources, like cases.
2024/04/10 - 4 updated api methods
Changes This release adds new Submit Auto Evaluation Action for Amazon Connect Rules.
2024/03/20 - 5 updated api methods
Changes This release updates the *InstanceStorageConfig APIs to support a new ResourceType: REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS. Use this resource type to enable streaming for real-time analysis of chat contacts and to associate a Kinesis stream where real-time analysis chat segments will be published.
2024/03/15 - 4 updated api methods
Changes This release adds Hierarchy based Access Control fields to Security Profile public APIs and adds support for UserAttributeFilter to SearchUsers API.
2024/01/12 - 6 updated api methods
Changes Supervisor Barge for Chat is now supported through the MonitorContact API.
2023/12/21 - 12 new 3 updated api methods
Changes Adds APIs to manage User Proficiencies and Predefined Attributes. Enhances StartOutboundVoiceContact API input. Introduces SearchContacts API. Enhances DescribeContact API. Adds an API to update Routing Attributes in QueuePriority and QueueTimeAdjustmentSeconds.
2023/12/15 - 2 new 8 updated api methods
Changes Adds relatedContactId field to StartOutboundVoiceContact API input. Introduces PauseContact API and ResumeContact API for Task contacts. Adds pause duration, number of pauses, timestamps for last paused and resumed events to DescribeContact API response. Adds new Rule type and new Rule action.
2023/12/14 - 2 new 1 updated api methods
Changes This release adds support for more granular billing using tags (key:value pairs)
2023/12/06 - 2 updated api methods
Changes Releasing Tagging Support for Instance Management APIS
2023/11/28 - 13 new 7 updated api methods
Changes Added support for following capabilities: Amazon Connect's in-app, web, and video calling. Two-way SMS integrations. Contact Lens real-time chat analytics feature. Amazon Connect Analytics Datalake capability. Capability to configure real time chat rules.
2023/11/17 - 2 updated api methods
Changes This release adds WISDOM_QUICK_RESPONSES as new IntegrationType of Connect IntegrationAssociation resource and bug fixes.
2023/11/14 - 1 updated api methods
Changes Introducing SegmentAttributes parameter for StartChatContact API
2023/11/09 - 2 updated api methods
Changes This release adds the ability to integrate customer lambda functions with Connect attachments for scanning and updates the ListIntegrationAssociations API to support filtering on IntegrationArn.
2023/11/06 - 1 new 1 updated api methods
Changes Added new API that allows Amazon Connect Outbound Campaigns to create contacts in Amazon Connect when ingesting your dial requests.
2023/11/03 - 1 new api methods
Changes Amazon Connect Chat introduces Create Persistent Contact Association API, allowing customers to choose when to resume previous conversations from previous chats, eliminating the need to repeat themselves and allowing agents to provide personalized service with access to entire conversation history.
2023/11/01 - 1 new 29 updated api methods
Changes Adds the BatchGetFlowAssociation API which returns flow associations (flow-resource) corresponding to the list of resourceArns supplied in the request. This release also adds IsDefault, LastModifiedRegion and LastModifiedTime fields to the responses of several Describe and List APIs.