AWS API Changes

2024/12/20 - 2 updated api methods

Changes This release supports adding NotAttributeCondition and Range to the RoutingCriteria object.

2024/12/18 - 1 new 7 updated api methods

Changes This release adds support for the UpdateParticipantAuthentication API used for customer authentication within Amazon Connect chats.

2024/12/12 - 7 new 1 updated api methods

Changes Configure holidays and other overrides to hours of operation in advance. During contact handling, Amazon Connect automatically checks for overrides and provides customers with an appropriate flow path. After an override period passes call center automatically reverts to standard hours of operation.

2024/12/10 - 2 new api methods

Changes Add support for Push Notifications for Amazon Connect chat. With Push Notifications enabled an alert could be sent to customers about new messages even when they aren't actively using the mobile application.

2024/12/02 - 12 updated api methods

Changes Adds support for WhatsApp Business messaging, IVR call recording, enabling Contact Lens for existing on-premise contact centers and telephony platforms, and enabling telephony and IVR migration to Amazon Connect independent of their contact center agents.

2024/11/26 - 7 updated api methods

Changes Enables access to ValueMap and ValueInteger types for SegmentAttributes and fixes deserialization bug for DescribeContactFlow in AmazonConnect Public API

2024/11/22 - 11 new 44 updated api methods

Changes Amazon Connect Service Feature: Add APIs for Amazon Connect Email Channel

2024/11/18 - 2 new 5 updated api methods

Changes Adds CreateContactFlowVersion and ListContactFlowVersions APIs to create and view the versions of a contact flow.

2024/10/23 - 1 new 2 updated api methods

Changes Amazon Connect Service Feature: Add support to start screen sharing for a web calling contact.

2024/10/01 - 1 new 1 updated api methods

Changes Amazon Connect introduces StartOutboundChatContact API allowing customers to initiate outbound chat contacts

2024/09/05 - 5 updated api methods

Changes Amazon Connect Custom Vocabulary now supports Catalan (Spain), Danish (Denmark), Dutch (Netherlands), Finnish (Finland), Indonesian (Indonesia), Malay (Malaysia), Norwegian Bokmal (Norway), Polish (Poland), Swedish (Sweden), and Tagalog/Filipino (Philippines).

2024/09/03 - 1 updated api methods

Changes Release ReplicaConfiguration as part of DescribeInstance

2024/08/09 - 1 updated api methods

Changes This release supports adding RoutingCriteria via UpdateContactRoutingData public API.

2024/07/23 - 1 updated api methods

Changes Added PostContactSummary segment type on ListRealTimeContactAnalysisSegmentsV2 API

2024/07/18 - 2 new 1 updated api methods

Changes Amazon Connect expands search API coverage for additional resources. Search for hierarchy groups by name, ID, tag, or other criteria (new endpoint). Search for agent statuses by name, ID, tag, or other criteria (new endpoint). Search for users by their assigned proficiencies (enhanced endpoint)

2024/07/01 - 3 new api methods

Changes Authentication profiles are Amazon Connect resources (in gated preview) that allow you to configure authentication settings for users in your contact center. This release adds support for new ListAuthenticationProfiles, DescribeAuthenticationProfile and UpdateAuthenticationProfile APIs.

2024/06/28 - 1 updated api methods

Changes This release supports showing PreferredAgentRouting step via DescribeContact API.

2024/05/30 - 2 updated api methods

Changes Adding associatedQueueIds as a SearchCriteria and response field to the SearchRoutingProfiles API

2024/05/29 - 1 updated api methods

Changes This release includes changes to DescribeContact API's response by including ConnectedToSystemTimestamp, RoutingCriteria, Customer, Campaign, AnsweringMachineDetectionStatus, CustomerVoiceActivity, QualityMetrics, DisconnectDetails, and SegmentAttributes information from a contact in Amazon Connect.

2024/05/14 - 2 new 3 updated api methods

Changes Amazon Connect provides enhanced search capabilities for flows & flow modules on the Connect admin website and programmatically using APIs. You can search for flows and flow modules by name, description, type, status, and tags, to filter and identify a specific flow in your Connect instances.

2024/05/03 - 5 new api methods

Changes This release adds 5 new APIs for managing attachments: StartAttachedFileUpload, CompleteAttachedFileUpload, GetAttachedFile, BatchGetAttachedFileMetadata, DeleteAttachedFile. These APIs can be used to programmatically upload and download attachments to Connect resources, like cases.

2024/04/10 - 4 updated api methods

Changes This release adds new Submit Auto Evaluation Action for Amazon Connect Rules.

2024/03/20 - 5 updated api methods

Changes This release updates the *InstanceStorageConfig APIs to support a new ResourceType: REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS. Use this resource type to enable streaming for real-time analysis of chat contacts and to associate a Kinesis stream where real-time analysis chat segments will be published.

2024/03/15 - 4 updated api methods

Changes This release adds Hierarchy based Access Control fields to Security Profile public APIs and adds support for UserAttributeFilter to SearchUsers API.

2024/01/12 - 6 updated api methods

Changes Supervisor Barge for Chat is now supported through the MonitorContact API.

2023/12/21 - 12 new 3 updated api methods

Changes Adds APIs to manage User Proficiencies and Predefined Attributes. Enhances StartOutboundVoiceContact API input. Introduces SearchContacts API. Enhances DescribeContact API. Adds an API to update Routing Attributes in QueuePriority and QueueTimeAdjustmentSeconds.

2023/12/15 - 2 new 8 updated api methods

Changes Adds relatedContactId field to StartOutboundVoiceContact API input. Introduces PauseContact API and ResumeContact API for Task contacts. Adds pause duration, number of pauses, timestamps for last paused and resumed events to DescribeContact API response. Adds new Rule type and new Rule action.

2023/12/14 - 2 new 1 updated api methods

Changes This release adds support for more granular billing using tags (key:value pairs)

2023/12/06 - 2 updated api methods

Changes Releasing Tagging Support for Instance Management APIS

2023/11/28 - 13 new 7 updated api methods

Changes Added support for following capabilities: Amazon Connect's in-app, web, and video calling. Two-way SMS integrations. Contact Lens real-time chat analytics feature. Amazon Connect Analytics Datalake capability. Capability to configure real time chat rules.

2023/11/17 - 2 updated api methods

Changes This release adds WISDOM_QUICK_RESPONSES as new IntegrationType of Connect IntegrationAssociation resource and bug fixes.

2023/11/14 - 1 updated api methods

Changes Introducing SegmentAttributes parameter for StartChatContact API

2023/11/09 - 2 updated api methods

Changes This release adds the ability to integrate customer lambda functions with Connect attachments for scanning and updates the ListIntegrationAssociations API to support filtering on IntegrationArn.

2023/11/06 - 1 new 1 updated api methods

Changes Added new API that allows Amazon Connect Outbound Campaigns to create contacts in Amazon Connect when ingesting your dial requests.

2023/11/03 - 1 new api methods

Changes Amazon Connect Chat introduces Create Persistent Contact Association API, allowing customers to choose when to resume previous conversations from previous chats, eliminating the need to repeat themselves and allowing agents to provide personalized service with access to entire conversation history.

2023/11/01 - 1 new 29 updated api methods

Changes Adds the BatchGetFlowAssociation API which returns flow associations (flow-resource) corresponding to the list of resourceArns supplied in the request. This release also adds IsDefault, LastModifiedRegion and LastModifiedTime fields to the responses of several Describe and List APIs.

2023/10/30 - 5 updated api methods

Changes This release adds InstanceId field for phone number APIs.

2023/10/20 - 1 new api methods

Changes This release adds support for updating phone number metadata, such as phone number description.

2023/10/03 - 1 updated api methods

Changes GetMetricDataV2 API: Update to include new metrics CONTACTS_RESOLVED_IN_X , AVG_HOLD_TIME_ALL_CONTACTS , AVG_RESOLUTION_TIME , ABANDONMENT_RATE , AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS with added features: Interval Period, TimeZone, Negate MetricFilters, Extended date time range.

2023/09/26 - 1 new 4 updated api methods

Changes This release updates a set of Amazon Connect APIs that provides the ability to integrate third party applications in the Amazon Connect agent workspace.

2023/09/15 - 3 updated api methods

Changes New rule type (OnMetricDataUpdate) has been added

2023/09/01 - 9 new api methods

Changes Amazon Connect adds the ability to read, create, update, delete, and list view resources, and adds the ability to read, create, delete, and list view versions.

2023/08/10 - 3 new 4 updated api methods

Changes This release adds APIs to provision agents that are global / available in multiple AWS regions and distribute them across these regions by percentage.

2023/08/04 - 1 new 3 updated api methods

Changes Added a new API UpdateRoutingProfileAgentAvailabilityTimer to update agent availability timer of a routing profile.

2023/07/28 - 4 updated api methods

Changes This release adds support for new number types.

2023/07/13 - 2 new api methods

Changes Add support for deleting Queues and Routing Profiles.

2023/06/26 - 1 new api methods

Changes This release provides a way to search for existing tags within an instance. Before tagging a resource, ensure consistency by searching for pre-existing key:value pairs.

2023/06/16 - 7 updated api methods

Changes Updates the *InstanceStorageConfig APIs to support a new ResourceType: SCREEN_RECORDINGS to enable screen recording and specify the storage configurations for publishing the recordings. Also updates DescribeInstance and ListInstances APIs to include InstanceAccessUrl attribute in the API response.

2023/06/09 - 3 new api methods

Changes This release adds search APIs for Prompts, Quick Connects and Hours of Operations, which can be used to search for those resources within a Connect Instance.

2023/05/26 - 2 updated api methods

Changes Documentation update for a new Initiation Method value in DescribeContact API

2023/05/18 - 5 new api methods

Changes You can programmatically create and manage prompts using APIs, for example, to extract prompts stored within Amazon Connect and add them to your Amazon S3 bucket. AWS CloudTrail, AWS CloudFormation and tagging are supported.

2023/05/02 - 3 updated api methods

Changes Amazon Connect Service Rules API update: Added OnContactEvaluationSubmit event source to support user configuring evaluation form rules.

2023/04/25 - 14 new api methods

Changes Amazon Connect, Contact Lens Evaluation API release including ability to manage forms and to submit contact evaluations.

2023/04/21 - 1 new api methods

Changes This release adds a new API CreateParticipant. For Amazon Connect Chat, you can use this new API to customize chat flow experiences.

2023/04/10 - 4 updated api methods

Changes This release adds the ability to configure an agent's routing profile to receive contacts from multiple channels at the same time via extending the UpdateRoutingProfileConcurrency, CreateRoutingProfile and DescribeRoutingProfile APIs.

2023/03/27 - 1 updated api methods

Changes This release introduces support for RelatedContactId in the StartChatContact API. Interactive message and interactive message response have been added to the list of supported message content types for this API as well.

2023/03/09 - 1 new api methods

Changes This release adds a new API, GetMetricDataV2, which returns metric data for Amazon Connect.

2023/02/24 - 1 updated api methods

Changes StartTaskContact API now supports linked task creation with a new optional RelatedContactId parameter

2023/02/20 - 5 updated api methods

Changes Reasons for failed diff has been approved by SDK Reviewer

2023/02/10 - 1 updated api methods

Changes This update provides the Wisdom session ARN for contacts enabled for Wisdom in the chat channel.

2023/01/19 - 2 updated api methods

Changes Amazon Connect Chat introduces Persistent Chat, allowing customers to resume previous conversations with context and transcripts carried over from previous chats, eliminating the need to repeat themselves and allowing agents to provide personalized service with access to entire conversation history.

2023/01/05 - 2 updated api methods

Changes Documentation update for a new Initiation Method value in DescribeContact API

2022/12/23 - 3 updated api methods

Changes Support for Routing Profile filter, SortCriteria, and grouping by Routing Profiles for GetCurrentMetricData API. Support for RoutingProfiles, UserHierarchyGroups, and Agents as filters, NextStatus and AgentStatusName for GetCurrentUserData. Adds ApproximateTotalCount to both APIs.

2022/12/22 - 1 new api methods

Changes Amazon Connect Chat introduces the Idle Participant/Autodisconnect feature, which allows users to set timeouts relating to the activity of chat participants, using the new UpdateParticipantRoleConfig API.

2022/12/15 - 5 updated api methods

Changes Added support for "English - New Zealand" and "English - South African" to be used with Amazon Connect Custom Vocabulary APIs.

2022/12/06 - 5 new api methods

Changes This release provides APIs that enable you to programmatically manage rules for Contact Lens conversational analytics and third party applications. For more information, see https://docs.aws.amazon.com/connect/latest/APIReference/rules-api.html

2022/11/18 - 3 updated api methods

Changes Added AllowedAccessControlTags and TagRestrictedResource for Tag Based Access Control on Amazon Connect Webpage

2022/11/16 - 1 new api methods

Changes This release adds a new MonitorContact API for initiating monitoring of ongoing Voice and Chat contacts.

2022/11/15 - 3 updated api methods

Changes This release updates the APIs: UpdateInstanceAttribute, DescribeInstanceAttribute, and ListInstanceAttributes. You can use it to programmatically enable/disable enhanced contact monitoring using attribute type ENHANCED_CONTACT_MONITORING on the specified Amazon Connect instance.

2022/11/09 - 1 updated api methods

Changes This release adds new fields SignInUrl, UserArn, and UserId to GetFederationToken response payload.

2022/10/31 - 1 new api methods

Changes Amazon connect now support a new API DismissUserContact to dismiss or remove terminated contacts in Agent CCP

2022/10/19 - 7 new api methods

Changes This release adds API support for managing phone numbers that can be used across multiple AWS regions through telephony traffic distribution.

2022/10/13 - 3 updated api methods

Changes This release adds support for a secondary email and a mobile number for Amazon Connect instance users.

2022/10/04 - 2 updated api methods

Changes Updated the CreateIntegrationAssociation API to support the CASES_DOMAIN IntegrationType.

2022/09/02 - 2 new 1 updated api methods

Changes This release adds search APIs for Routing Profiles and Queues, which can be used to search for those resources within a Connect Instance.

2022/08/19 - 1 new api methods

Changes This release adds SearchSecurityProfiles API which can be used to search for Security Profile resources within a Connect Instance.

2022/06/17 - 3 updated api methods

Changes This release updates these APIs: UpdateInstanceAttribute, DescribeInstanceAttribute and ListInstanceAttributes. You can use it to programmatically enable/disable High volume outbound communications using attribute type HIGH_VOLUME_OUTBOUND on the specified Amazon Connect instance.

2022/06/06 - 1 new api methods

Changes This release adds a new API, GetCurrentUserData, which returns real-time details about users' current activity.

2022/06/02 - 6 new 3 updated api methods

Changes This release adds the following features: 1) New APIs to manage (create, list, update) task template resources, 2) Updates to startTaskContact API to support task templates, and 3) new TransferContact API to programmatically transfer in-progress tasks via a contact flow.

2022/04/28 - 1 new api methods

Changes This release introduces an API for changing the current agent status of a user in Connect.

2022/04/25 - 1 new api methods

Changes This release adds SearchUsers API which can be used to search for users with a Connect Instance

2022/04/20 - 8 new api methods

Changes This release adds APIs to search, claim, release, list, update, and describe phone numbers. You can also use them to associate and disassociate contact flows to phone numbers.

2022/04/01 - 3 updated api methods

Changes This release updates these APIs: UpdateInstanceAttribute, DescribeInstanceAttribute and ListInstanceAttributes. You can use it to programmatically enable/disable multi-party conferencing using attribute type MULTI_PARTY_CONFERENCING on the specified Amazon Connect instance.

2022/03/11 - 1 updated api methods

Changes This release adds support for enabling Rich Messaging when starting a new chat session via the StartChatContact API. Rich Messaging enables the following formatting options: bold, italics, hyperlinks, bulleted lists, and numbered lists.

2022/03/04 - 5 updated api methods

Changes This release updates the *InstanceStorageConfig APIs so they support a new ResourceType: REAL_TIME_CONTACT_ANALYSIS_SEGMENTS. Use this resource type to enable streaming for real-time contact analysis and to associate the Kinesis stream where real-time contact analysis segments will be published.

2022/01/27 - 1 updated api methods

Changes This release adds support for configuring a custom chat duration when starting a new chat session via the StartChatContact API. The default value for chat duration is 25 hours, minimum configurable value is 1 hour (60 minutes) and maximum configurable value is 7 days (10,080 minutes).

2022/01/25 - 6 new api methods

Changes This release adds support for custom vocabularies to be used with Contact Lens. Custom vocabularies improve transcription accuracy for one or more specific words.

2022/01/20 - 2 updated api methods

Changes This release adds tagging support for UserHierarchyGroups resource.

2021/11/22 - 8 new 2 updated api methods

Changes This release adds support for UpdateContactFlowMetadata, DeleteContactFlow and module APIs. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2021/11/12 - 4 new 1 updated api methods

Changes This release adds APIs for creating and managing scheduled tasks. Additionally, adds APIs to describe and update a contact and list associated references.

2021/11/04 - 5 new api methods

Changes This release adds CRUD operation support for Security profile resource in Amazon Connect

2021/10/29 - 2 new 3 updated api methods

Changes Amazon Connect Chat now supports real-time message streaming.

2021/09/27 - 5 updated api methods

Changes This release updates a set of APIs: CreateIntegrationAssociation, ListIntegrationAssociations, CreateUseCase, and StartOutboundVoiceContact. You can use it to create integrations with Amazon Pinpoint for the Amazon Connect Campaigns use case, Amazon Connect Voice ID, and Amazon Connect Wisdom.

2021/08/06 - 7 new api methods

Changes This release adds support for agent status and hours of operation. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2021/06/15 - 3 new api methods

Changes This release adds new sets of APIs: AssociateBot, DisassociateBot, and ListBots. You can use it to programmatically add an Amazon Lex bot or Amazon Lex V2 bot on the specified Amazon Connect instance

2021/05/07 - 2 updated api methods

Changes Adds tagging support for Connect APIs CreateIntegrationAssociation and CreateUseCase.

2021/01/29 - 11 new api methods