2025/07/02 - Amazon Connect Cases - 2 new api methods
Changes This release adds DeleteCase and DeleteRelatedItem APIs, which enable deleting cases and comments, undoing contact association, and removing service level agreements (SLAs) from cases. Contact center admins can use these APIs to delete cases when requested by customers and correct agent errors.
Deletes the related item resource under a case.
See also: AWS API Documentation
Request Syntax
client.delete_related_item( caseId='string', domainId='string', relatedItemId='string' )
string
[REQUIRED]
A unique identifier of the case.
string
[REQUIRED]
A unique identifier of the Cases domain.
string
[REQUIRED]
A unique identifier of a related item.
dict
Response Syntax
{}
Response Structure
(dict) --
The DeleteCase API permanently deletes a case and all its associated resources from the cases data store. After a successful deletion, you cannot:
Retrieve related items
Access audit history
Perform any operations that require the CaseID
See also: AWS API Documentation
Request Syntax
client.delete_case( caseId='string', domainId='string' )
string
[REQUIRED]
A unique identifier of the case.
string
[REQUIRED]
A unique identifier of the Cases domain.
dict
Response Syntax
{}
Response Structure
(dict) --