2025/10/02 - 1 new api methods
Changes New Search All Related Items API enables searching related items across cases
2025/09/30 - 3 updated api methods
Changes This release adds support for two new related item types: ConnectCase for linking Amazon Connect cases and Custom for user-defined related items with configurable fields.
2025/07/02 - 2 new api methods
Changes This release adds DeleteCase and DeleteRelatedItem APIs, which enable deleting cases and comments, undoing contact association, and removing service level agreements (SLAs) from cases. Contact center admins can use these APIs to delete cases when requested by customers and correct agent errors.
2025/04/29 - 5 updated api methods
Changes Introduces CustomEntity as part of the UserUnion data type. This field is used to indicate the entity who is performing the API action.
2025/04/16 - 3 updated api methods
Changes This feature provides capabilities to help track and meet service level agreements (SLAs) on cases programmatically. It allows configuring a new related item of type `Sla` on a case using CreateRelatedItem API and provides the ability to search for this new related item using SearchRelatedItems API.
2025/02/06 - 5 new 3 updated api methods
Changes This release adds the ability to conditionally require fields on a template. Check public documentation for more information.
2024/05/03 - 3 updated api methods
Changes This feature supports the release of Files related items
2024/04/29 - 3 new 3 updated api methods
Changes This feature releases DeleteField, DeletedLayout, and DeleteTemplate API's
2024/01/22 - 1 new 7 updated api methods
Changes This release adds the ability to view audit history on a case and introduces a new parameter, performedBy, for CreateCase and UpdateCase API's.
2023/11/08 - 2 updated api methods
Changes This release adds the ability to add/view comment authors through CreateRelatedItem and SearchRelatedItems API. For more information see https://docs.aws.amazon.com/cases/latest/APIReference/Welcome.html