Amazon Connect Service

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

See also: AWS API Documentation

Request Syntax

client.dismiss_user_contact(
    UserId='string',
    InstanceId='string',
    ContactId='string'
)

type UserId:

string

param UserId:

[REQUIRED]

The identifier of the user account.

type InstanceId:

string

param InstanceId:

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

type ContactId:

string

param ContactId:

[REQUIRED]

The identifier of the contact.

rtype:

dict

returns:

Response Syntax

{}

Response Structure

• (dict) --