2025/10/02 - Amazon Connect Cases - 1 new api methods
Changes New Search All Related Items API enables searching related items across cases
Searches for related items across all cases within a domain. This is a global search operation that returns related items from multiple cases, unlike the case-specific SearchRelatedItems API.
Use cases
Following are common uses cases for this API:
Find cases with similar issues across the domain. For example, search for all cases containing comments about "product defect" to identify patterns and existing solutions.
Locate all cases associated with specific contacts or orders. For example, find all cases linked to a contactArn to understand the complete customer journey.
Monitor SLA compliance across cases. For example, search for all cases with "Active" SLA status to prioritize remediation efforts.
Important things to know
This API returns case IDs, not complete case objects. To retrieve full case details, you must make additional calls to the GetCase API for each returned case ID.
This API searches across related items content, not case fields. Use the SearchCases API to search within case field values.
Endpoints: See Amazon Connect endpoints and quotas.
See also: AWS API Documentation
Request Syntax
client.search_all_related_items(
domainId='string',
maxResults=123,
nextToken='string',
filters=[
{
'contact': {
'channel': [
'string',
],
'contactArn': 'string'
},
'comment': {}
,
'file': {
'fileArn': 'string'
},
'sla': {
'name': 'string',
'status': 'Active'|'Overdue'|'Met'|'NotMet'
},
'connectCase': {
'caseId': 'string'
},
'custom': {
'fields': {
'field': {
'equalTo': {
'id': 'string',
'value': {
'stringValue': 'string',
'doubleValue': 123.0,
'booleanValue': True|False,
'emptyValue': {}
,
'userArnValue': 'string'
}
},
'contains': {
'id': 'string',
'value': {
'stringValue': 'string',
'doubleValue': 123.0,
'booleanValue': True|False,
'emptyValue': {}
,
'userArnValue': 'string'
}
},
'greaterThan': {
'id': 'string',
'value': {
'stringValue': 'string',
'doubleValue': 123.0,
'booleanValue': True|False,
'emptyValue': {}
,
'userArnValue': 'string'
}
},
'greaterThanOrEqualTo': {
'id': 'string',
'value': {
'stringValue': 'string',
'doubleValue': 123.0,
'booleanValue': True|False,
'emptyValue': {}
,
'userArnValue': 'string'
}
},
'lessThan': {
'id': 'string',
'value': {
'stringValue': 'string',
'doubleValue': 123.0,
'booleanValue': True|False,
'emptyValue': {}
,
'userArnValue': 'string'
}
},
'lessThanOrEqualTo': {
'id': 'string',
'value': {
'stringValue': 'string',
'doubleValue': 123.0,
'booleanValue': True|False,
'emptyValue': {}
,
'userArnValue': 'string'
}
}
},
'not': {'... recursive ...'},
'andAll': [
{'... recursive ...'},
],
'orAll': [
{'... recursive ...'},
]
}
}
},
],
sorts=[
{
'sortProperty': 'AssociationTime'|'CaseId',
'sortOrder': 'Asc'|'Desc'
},
]
)
string
[REQUIRED]
The unique identifier of the Cases domain.
integer
The maximum number of results to return per page.
string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
list
The list of types of related items and their parameters to use for filtering. The filters work as an OR condition: caller gets back related items that match any of the specified filter types.
(dict) --
The list of types of related items and their parameters to use for filtering.
contact (dict) --
A filter for related items of type Contact.
channel (list) --
A list of channels to filter on for related items of type Contact.
(string) --
contactArn (string) --
A unique identifier of a contact in Amazon Connect.
comment (dict) --
A filter for related items of type Comment.
file (dict) --
A filter for related items of this type of File.
fileArn (string) --
The Amazon Resource Name (ARN) of the file.
sla (dict) --
Filter for related items of type SLA.
name (string) --
Name of an SLA.
status (string) --
Status of an SLA.
connectCase (dict) --
Represents the Amazon Connect case to be created as a related item.
caseId (string) --
A unique identifier of the case.
custom (dict) --
Represents the content of a Custom type related item.
fields (dict) --
Filter conditions for custom fields.
field (dict) --
A filter for fields. Only one value can be provided.
equalTo (dict) --
Object containing field identifier and value information.
id (string) -- [REQUIRED]
Unique identifier of a field.
value (dict) -- [REQUIRED]
Union of potential field value types.
stringValue (string) --
String value type.
doubleValue (float) --
Can be either null, or have a Double number value type. Only one value can be provided.
booleanValue (boolean) --
Can be either null, or have a Boolean value type. Only one value can be provided.
emptyValue (dict) --
An empty value.
userArnValue (string) --
Represents the user that performed the audit.
contains (dict) --
Object containing field identifier and value information.
id (string) -- [REQUIRED]
Unique identifier of a field.
value (dict) -- [REQUIRED]
Union of potential field value types.
stringValue (string) --
String value type.
doubleValue (float) --
Can be either null, or have a Double number value type. Only one value can be provided.
booleanValue (boolean) --
Can be either null, or have a Boolean value type. Only one value can be provided.
emptyValue (dict) --
An empty value.
userArnValue (string) --
Represents the user that performed the audit.
greaterThan (dict) --
Object containing field identifier and value information.
id (string) -- [REQUIRED]
Unique identifier of a field.
value (dict) -- [REQUIRED]
Union of potential field value types.
stringValue (string) --
String value type.
doubleValue (float) --
Can be either null, or have a Double number value type. Only one value can be provided.
booleanValue (boolean) --
Can be either null, or have a Boolean value type. Only one value can be provided.
emptyValue (dict) --
An empty value.
userArnValue (string) --
Represents the user that performed the audit.
greaterThanOrEqualTo (dict) --
Object containing field identifier and value information.
id (string) -- [REQUIRED]
Unique identifier of a field.
value (dict) -- [REQUIRED]
Union of potential field value types.
stringValue (string) --
String value type.
doubleValue (float) --
Can be either null, or have a Double number value type. Only one value can be provided.
booleanValue (boolean) --
Can be either null, or have a Boolean value type. Only one value can be provided.
emptyValue (dict) --
An empty value.
userArnValue (string) --
Represents the user that performed the audit.
lessThan (dict) --
Object containing field identifier and value information.
id (string) -- [REQUIRED]
Unique identifier of a field.
value (dict) -- [REQUIRED]
Union of potential field value types.
stringValue (string) --
String value type.
doubleValue (float) --
Can be either null, or have a Double number value type. Only one value can be provided.
booleanValue (boolean) --
Can be either null, or have a Boolean value type. Only one value can be provided.
emptyValue (dict) --
An empty value.
userArnValue (string) --
Represents the user that performed the audit.
lessThanOrEqualTo (dict) --
Object containing field identifier and value information.
id (string) -- [REQUIRED]
Unique identifier of a field.
value (dict) -- [REQUIRED]
Union of potential field value types.
stringValue (string) --
String value type.
doubleValue (float) --
Can be either null, or have a Double number value type. Only one value can be provided.
booleanValue (boolean) --
Can be either null, or have a Boolean value type. Only one value can be provided.
emptyValue (dict) --
An empty value.
userArnValue (string) --
Represents the user that performed the audit.
not (dict) --
Excludes items matching the filter.
andAll (list) --
Provides "and all" filtering.
(dict) --
A filter for fields in Custom type related items. Only one value can be provided.
orAll (list) --
Provides "or all" filtering.
(dict) --
A filter for fields in Custom type related items. Only one value can be provided.
list
A structured set of sort terms to specify the order in which related items should be returned. Supports sorting by association time or case ID. The sorts work in the order specified: first sort term takes precedence over subsequent terms.
(dict) --
The order in which all returned related items should be sorted.
sortProperty (string) -- [REQUIRED]
Whether related items should be sorted in ascending or descending order.
sortOrder (string) -- [REQUIRED]
Whether related items should be sorted by association time or case ID.
dict
Response Syntax
{
'nextToken': 'string',
'relatedItems': [
{
'relatedItemId': 'string',
'caseId': 'string',
'type': 'Contact'|'Comment'|'File'|'Sla'|'ConnectCase'|'Custom',
'associationTime': datetime(2015, 1, 1),
'content': {
'contact': {
'contactArn': 'string',
'channel': 'string',
'connectedToSystemTime': datetime(2015, 1, 1)
},
'comment': {
'body': 'string',
'contentType': 'Text/Plain'
},
'file': {
'fileArn': 'string'
},
'sla': {
'slaConfiguration': {
'name': 'string',
'type': 'CaseField',
'status': 'Active'|'Overdue'|'Met'|'NotMet',
'fieldId': 'string',
'targetFieldValues': [
{
'stringValue': 'string',
'doubleValue': 123.0,
'booleanValue': True|False,
'emptyValue': {},
'userArnValue': 'string'
},
],
'targetTime': datetime(2015, 1, 1),
'completionTime': datetime(2015, 1, 1)
}
},
'connectCase': {
'caseId': 'string'
},
'custom': {
'fields': [
{
'id': 'string',
'value': {
'stringValue': 'string',
'doubleValue': 123.0,
'booleanValue': True|False,
'emptyValue': {},
'userArnValue': 'string'
}
},
]
}
},
'performedBy': {
'userArn': 'string',
'customEntity': 'string'
},
'tags': {
'string': 'string'
}
},
]
}
Response Structure
(dict) --
nextToken (string) --
The token for the next set of results. This is null if there are no more results to return.
relatedItems (list) --
A list of items related to a case.
(dict) --
A list of items that represent RelatedItems. This data type is similar to SearchRelatedItemsResponseItem except Search**All**RelatedItemsResponseItem has a caseId field.
relatedItemId (string) --
Unique identifier of a related item.
caseId (string) --
A unique identifier of the case.
type (string) --
Type of a related item.
associationTime (datetime) --
Time at which a related item was associated with a case.
content (dict) --
Represents the content of a particular type of related item.
contact (dict) --
Represents the content of a contact to be returned to agents.
contactArn (string) --
A unique identifier of a contact in Amazon Connect.
channel (string) --
A list of channels to filter on for related items of type Contact.
connectedToSystemTime (datetime) --
The difference between the InitiationTimestamp and the DisconnectTimestamp of the contact.
comment (dict) --
Represents the content of a comment to be returned to agents.
body (string) --
Text in the body of a Comment on a case.
contentType (string) --
Type of the text in the box of a Comment on a case.
file (dict) --
Represents the content of a File to be returned to agents.
fileArn (string) --
The Amazon Resource Name (ARN) of a File in Amazon Connect.
sla (dict) --
Represents the content of an SLA to be returned to agents.
slaConfiguration (dict) --
Represents an SLA configuration.
name (string) --
Name of an SLA.
type (string) --
Type of SLA.
status (string) --
Status of an SLA.
fieldId (string) --
Unique identifier of a field.
targetFieldValues (list) --
Represents a list of target field values for the fieldId specified in SlaConfiguration.
(dict) --
Object to store union of Field values.
stringValue (string) --
String value type.
doubleValue (float) --
Can be either null, or have a Double number value type. Only one value can be provided.
booleanValue (boolean) --
Can be either null, or have a Boolean value type. Only one value can be provided.
emptyValue (dict) --
An empty value.
userArnValue (string) --
Represents the user that performed the audit.
targetTime (datetime) --
Target time by which an SLA should be completed.
completionTime (datetime) --
Time at which an SLA was completed.
connectCase (dict) --
Represents the Amazon Connect case to be created as a related item.
caseId (string) --
A unique identifier of the case.
custom (dict) --
Represents the content of a Custom type related item.
fields (list) --
List of field values for the Custom related item.
(dict) --
Object for case field values.
id (string) --
Unique identifier of a field.
value (dict) --
Union of potential field value types.
stringValue (string) --
String value type.
doubleValue (float) --
Can be either null, or have a Double number value type. Only one value can be provided.
booleanValue (boolean) --
Can be either null, or have a Boolean value type. Only one value can be provided.
emptyValue (dict) --
An empty value.
userArnValue (string) --
Represents the user that performed the audit.
performedBy (dict) --
Represents the entity that performed the action.
userArn (string) --
Represents the Amazon Connect ARN of the user.
customEntity (string) --
Any provided entity.
tags (dict) --
A map of of key-value pairs that represent tags on a resource. Tags are used to organize, track, or control access for this resource.
(string) --
(string) --