Amazon Connect Service

2022/09/02 - Amazon Connect Service - 2 new 1 updated api methods

Changes  This release adds search APIs for Routing Profiles and Queues, which can be used to search for those resources within a Connect Instance.

SearchRoutingProfiles (new) Link ¶

This API is in preview release for Amazon Connect and is subject to change.

Searches routing profiles in an Amazon Connect instance, with optional filtering.

See also: AWS API Documentation

Request Syntax

client.search_routing_profiles(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    },
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        }
    }
)
type InstanceId

string

param InstanceId

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

type NextToken

string

param NextToken

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

type MaxResults

integer

param MaxResults

The maximum number of results to return per page.

type SearchFilter

dict

param SearchFilter

Filters to be applied to search results.

  • TagFilter (dict) --

    An object that can be used to specify Tag conditions inside the SearchFilter . This accepts an OR of AND (List of List) input where:

    • Top level list specifies conditions that need to be applied with OR operator

    • Inner list specifies conditions that need to be applied with AND operator.

    • OrConditions (list) --

      A list of conditions which would be applied together with an OR condition.

      • (list) --

        • (dict) --

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

          • TagKey (string) --

            The tag key in the tag condition.

          • TagValue (string) --

            The tag value in the tag condition.

    • AndConditions (list) --

      A list of conditions which would be applied together with an AND condition.

      • (dict) --

        A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

        • TagKey (string) --

          The tag key in the tag condition.

        • TagValue (string) --

          The tag value in the tag condition.

    • TagCondition (dict) --

      A leaf node condition which can be used to specify a tag condition.

      • TagKey (string) --

        The tag key in the tag condition.

      • TagValue (string) --

        The tag value in the tag condition.

type SearchCriteria

dict

param SearchCriteria

The search criteria to be used to return routing profiles.

  • OrConditions (list) --

    A list of conditions which would be applied together with an OR condition.

    • (dict) --

      The search criteria to be used to return routing profiles.

  • AndConditions (list) --

    A list of conditions which would be applied together with an AND condition.

    • (dict) --

      The search criteria to be used to return routing profiles.

  • StringCondition (dict) --

    A leaf node condition which can be used to specify a string condition, for example, username = 'abc' .

    • FieldName (string) --

      The name of the field in the string condition.

    • Value (string) --

      The value of the string.

    • ComparisonType (string) --

      The type of comparison to be made when evaluating the string condition.

rtype

dict

returns

Response Syntax

{
    'RoutingProfiles': [
        {
            'InstanceId': 'string',
            'Name': 'string',
            'RoutingProfileArn': 'string',
            'RoutingProfileId': 'string',
            'Description': 'string',
            'MediaConcurrencies': [
                {
                    'Channel': 'VOICE'|'CHAT'|'TASK',
                    'Concurrency': 123
                },
            ],
            'DefaultOutboundQueueId': 'string',
            'Tags': {
                'string': 'string'
            },
            'NumberOfAssociatedQueues': 123,
            'NumberOfAssociatedUsers': 123
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

  • (dict) --

    • RoutingProfiles (list) --

      Information about the routing profiles.

      • (dict) --

        Contains information about a routing profile.

        • InstanceId (string) --

          The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

        • Name (string) --

          The name of the routing profile.

        • RoutingProfileArn (string) --

          The Amazon Resource Name (ARN) of the routing profile.

        • RoutingProfileId (string) --

          The identifier of the routing profile.

        • Description (string) --

          The description of the routing profile.

        • MediaConcurrencies (list) --

          The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

          • (dict) --

            Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

            • Channel (string) --

              The channels that agents can handle in the Contact Control Panel (CCP).

            • Concurrency (integer) --

              The number of contacts an agent can have on a channel simultaneously.

              Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

              Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

              Valid Range for TASK : Minimum value of 1. Maximum value of 10.

        • DefaultOutboundQueueId (string) --

          The identifier of the default outbound queue for this routing profile.

        • Tags (dict) --

          The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

          • (string) --

            • (string) --

        • NumberOfAssociatedQueues (integer) --

          The number of associated queues in routing profile.

        • NumberOfAssociatedUsers (integer) --

          The number of associated users in routing profile.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • ApproximateTotalCount (integer) --

      The total number of routing profiles which matched your search query.

SearchQueues (new) Link ¶

This API is in preview release for Amazon Connect and is subject to change.

Searches queues in an Amazon Connect instance, with optional filtering.

See also: AWS API Documentation

Request Syntax

client.search_queues(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    },
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        },
        'QueueTypeCondition': 'STANDARD'
    }
)
type InstanceId

string

param InstanceId

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

type NextToken

string

param NextToken

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

type MaxResults

integer

param MaxResults

The maximum number of results to return per page.

type SearchFilter

dict

param SearchFilter

Filters to be applied to search results.

  • TagFilter (dict) --

    An object that can be used to specify Tag conditions inside the SearchFilter . This accepts an OR of AND (List of List) input where:

    • Top level list specifies conditions that need to be applied with OR operator

    • Inner list specifies conditions that need to be applied with AND operator.

    • OrConditions (list) --

      A list of conditions which would be applied together with an OR condition.

      • (list) --

        • (dict) --

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

          • TagKey (string) --

            The tag key in the tag condition.

          • TagValue (string) --

            The tag value in the tag condition.

    • AndConditions (list) --

      A list of conditions which would be applied together with an AND condition.

      • (dict) --

        A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

        • TagKey (string) --

          The tag key in the tag condition.

        • TagValue (string) --

          The tag value in the tag condition.

    • TagCondition (dict) --

      A leaf node condition which can be used to specify a tag condition.

      • TagKey (string) --

        The tag key in the tag condition.

      • TagValue (string) --

        The tag value in the tag condition.

type SearchCriteria

dict

param SearchCriteria

The search criteria to be used to return queues.

  • OrConditions (list) --

    A list of conditions which would be applied together with an OR condition.

    • (dict) --

      The search criteria to be used to return queues.

  • AndConditions (list) --

    A list of conditions which would be applied together with an AND condition.

    • (dict) --

      The search criteria to be used to return queues.

  • StringCondition (dict) --

    A leaf node condition which can be used to specify a string condition, for example, username = 'abc' .

    • FieldName (string) --

      The name of the field in the string condition.

    • Value (string) --

      The value of the string.

    • ComparisonType (string) --

      The type of comparison to be made when evaluating the string condition.

  • QueueTypeCondition (string) --

    The type of queue.

rtype

dict

returns

Response Syntax

{
    'Queues': [
        {
            'Name': 'string',
            'QueueArn': 'string',
            'QueueId': 'string',
            'Description': 'string',
            'OutboundCallerConfig': {
                'OutboundCallerIdName': 'string',
                'OutboundCallerIdNumberId': 'string',
                'OutboundFlowId': 'string'
            },
            'HoursOfOperationId': 'string',
            'MaxContacts': 123,
            'Status': 'ENABLED'|'DISABLED',
            'Tags': {
                'string': 'string'
            }
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

  • (dict) --

    • Queues (list) --

      Information about the queues.

      • (dict) --

        Contains information about a queue.

        • Name (string) --

          The name of the queue.

        • QueueArn (string) --

          The Amazon Resource Name (ARN) for the queue.

        • QueueId (string) --

          The identifier for the queue.

        • Description (string) --

          The description of the queue.

        • OutboundCallerConfig (dict) --

          The outbound caller ID name, number, and outbound whisper flow.

          • OutboundCallerIdName (string) --

            The caller ID name.

          • OutboundCallerIdNumberId (string) --

            The caller ID number.

          • OutboundFlowId (string) --

            The outbound whisper flow to be used during an outbound call.

        • HoursOfOperationId (string) --

          The identifier for the hours of operation.

        • MaxContacts (integer) --

          The maximum number of contacts that can be in the queue before it is considered full.

        • Status (string) --

          The status of the queue.

        • Tags (dict) --

          The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

          • (string) --

            • (string) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • ApproximateTotalCount (integer) --

      The total number of queues which matched your search query.

DescribeRoutingProfile (updated) Link ¶
Changes (response) 
{'RoutingProfile': {'NumberOfAssociatedQueues': 'long',
                    'NumberOfAssociatedUsers': 'long'}}

Describes the specified routing profile.

See also: AWS API Documentation

Request Syntax

client.describe_routing_profile(
    InstanceId='string',
    RoutingProfileId='string'
)
type InstanceId

string

param InstanceId

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

type RoutingProfileId

string

param RoutingProfileId

[REQUIRED]

The identifier of the routing profile.

rtype

dict

returns

Response Syntax

{
    'RoutingProfile': {
        'InstanceId': 'string',
        'Name': 'string',
        'RoutingProfileArn': 'string',
        'RoutingProfileId': 'string',
        'Description': 'string',
        'MediaConcurrencies': [
            {
                'Channel': 'VOICE'|'CHAT'|'TASK',
                'Concurrency': 123
            },
        ],
        'DefaultOutboundQueueId': 'string',
        'Tags': {
            'string': 'string'
        },
        'NumberOfAssociatedQueues': 123,
        'NumberOfAssociatedUsers': 123
    }
}

Response Structure

  • (dict) --

    • RoutingProfile (dict) --

      The routing profile.

      • InstanceId (string) --

        The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

      • Name (string) --

        The name of the routing profile.

      • RoutingProfileArn (string) --

        The Amazon Resource Name (ARN) of the routing profile.

      • RoutingProfileId (string) --

        The identifier of the routing profile.

      • Description (string) --

        The description of the routing profile.

      • MediaConcurrencies (list) --

        The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

        • (dict) --

          Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

          • Channel (string) --

            The channels that agents can handle in the Contact Control Panel (CCP).

          • Concurrency (integer) --

            The number of contacts an agent can have on a channel simultaneously.

            Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

            Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

            Valid Range for TASK : Minimum value of 1. Maximum value of 10.

      • DefaultOutboundQueueId (string) --

        The identifier of the default outbound queue for this routing profile.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --

          • (string) --

      • NumberOfAssociatedQueues (integer) --

        The number of associated queues in routing profile.

      • NumberOfAssociatedUsers (integer) --

        The number of associated users in routing profile.