2026/09/16 - Amazon Connect Customer Profiles - 1 new api methods
Changes This release introduces the SearchRecommendations API, which retrieves recommendations for a profile identified by a search key.
Retrieves recommendations for a profile in a specific domain. The profile is identified using a search key, which consists of a KeyName and a KeyValues list. The KeyName can be a predefined key (for example, _profileId, _phone, _email) or a custom-defined key.
The search key must match exactly one profile. If no profile matches the search key, the operation returns a ResourceNotFoundException. If more than one profile matches the search key, the operation returns a BadRequestException. You can use the SearchProfiles API to review the matching profiles.
See also: AWS API Documentation
Request Syntax
client.search_recommendations(
DomainName='string',
KeyName='string',
KeyValues=[
'string',
],
Recommender={
'Name': 'string',
'Filters': [
{
'Name': 'string',
'Values': {
'string': 'string'
}
},
],
'PromotionalFilters': [
{
'Name': 'string',
'Values': {
'string': 'string'
},
'PromotionName': 'string',
'PercentPromotedItems': 123
},
]
},
CandidateIds=[
'string',
],
Context={
'string': 'string'
},
Diversity={
'Enabled': True|False,
'Values': {
'string': 123
}
},
Metadata={
'Columns': [
'string',
]
},
MaxRecommendations=123
)
string
[REQUIRED]
The unique name of the domain.
string
[REQUIRED]
A searchable identifier of a customer profile. You can use a predefined key, such as _profileId, _phone, or _email, or a custom-defined key.
list
[REQUIRED]
A list of key values. Provide one value for each field of the search key.
(string) --
dict
[REQUIRED]
The recommender used to generate the recommendations.
Name (string) -- [REQUIRED]
The unique name of the recommender.
Filters (list) --
A list of filters to apply to the returned recommendations. Filters define criteria for including or excluding items from the recommendation results.
(dict) --
A filter that specifies criteria for including or excluding items from recommendations.
Name (string) --
The name of the recommender filter to apply.
Values (dict) --
The values to use when filtering recommendations. For each placeholder parameter in your filter expression, provide the parameter name (in matching case) as a key and the filter value(s) as the corresponding value. Separate multiple values for one parameter with a comma.
(string) --
(string) --
PromotionalFilters (list) --
A list of promotional filters to apply to the recommendations. Promotional filters allow you to promote specific items within a configurable subset of recommendation results.
(dict) --
Contains information on a promotion. A promotion defines additional business rules that apply to a configurable subset of recommended items.
Name (string) --
The name of the recommender filter to use for the promotion.
Values (dict) --
The values to use when promoting items. For each placeholder parameter in your promotion's filter expression, provide the parameter name (in matching case) as a key and the filter value(s) as the corresponding value. Separate multiple values for one parameter with a comma.
(string) --
(string) --
PromotionName (string) --
The name of the promotion.
PercentPromotedItems (integer) --
The percentage of recommended items to apply the promotion to.
list
A list of item IDs to rank for the user. Use this when you want to re-rank a specific set of items rather than getting recommendations from the full item catalog. Required for personalized-ranking use cases.
(string) --
dict
The contextual metadata used to provide dynamic runtime information to tailor recommendations.
(string) --
(string) --
dict
Runtime diversity configuration for this request. Enables diversity-aware recommendations and optionally supplies values for placeholder-based diversity caps configured on the recommender.
Enabled (boolean) -- [REQUIRED]
Whether diversity-aware recommendations are enabled for this request.
Values (dict) --
An optional map of placeholder name to integer cap value used to resolve $name placeholders defined in the recommender's DiversityConfig at inference time. Up to 2 entries are supported.
(string) --
(integer) --
dict
Configuration for metadata to include in recommendation responses.
Columns (list) --
A list of metadata column names from your Items dataset to include in the recommendation response.
(string) --
integer
The maximum number of recommendations to return. The default value is 5.
dict
Response Syntax
{
'ProfileId': 'string',
'Recommendations': [
{
'CatalogItem': {
'Id': 'string',
'Name': 'string',
'Code': 'string',
'Type': 'string',
'Category': 'string',
'Description': 'string',
'AdditionalInformation': 'string',
'ImageLink': 'string',
'Link': 'string',
'CreatedAt': datetime(2015, 1, 1),
'UpdatedAt': datetime(2015, 1, 1),
'Price': 'string',
'Attributes': {
'string': 'string'
}
},
'Score': 123.0
},
]
}
Response Structure
(dict) --
ProfileId (string) --
The unique identifier of the profile for which to retrieve recommendations.
Recommendations (list) --
List of recommendations generated by the recommender.
(dict) --
Represents a single recommendation generated by the recommender system.
CatalogItem (dict) --
The catalog item being recommended, including its complete details and attributes.
Id (string) --
The unique identifier for the catalog item.
Name (string) --
The display name of the catalog item.
Code (string) --
The product code or SKU of the catalog item.
Type (string) --
The type classification of the catalog item.
Category (string) --
The category to which the catalog item belongs.
Description (string) --
A detailed description of the catalog item.
AdditionalInformation (string) --
Supplementary information about the catalog item beyond the basic description.
ImageLink (string) --
The URL link to the item's image.
Link (string) --
The URL link to the item's detailed page or external resource.
CreatedAt (datetime) --
The timestamp when the catalog item was created.
UpdatedAt (datetime) --
The timestamp when the catalog item was last updated.
Price (string) --
The price of the catalog item.
Attributes (dict) --
Additional attributes or properties associated with the catalog item stored as key-value pairs.
(string) --
(string) --
Score (float) --
Recommendation Score between 0 and 1.