2023/03/09 - Amazon Connect Service - 1 new api methods
Changes This release adds a new API, GetMetricDataV2, which returns metric data for Amazon Connect.
Gets metric data from the specified Amazon Connect instance.
GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for last the 14 days, in 24-hour intervals.
For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
This API is not available in the Amazon Web Services GovCloud (US) Regions.
See also: AWS API Documentation
Request Syntax
client.get_metric_data_v2(
ResourceArn='string',
StartTime=datetime(2015, 1, 1),
EndTime=datetime(2015, 1, 1),
Filters=[
{
'FilterKey': 'string',
'FilterValues': [
'string',
]
},
],
Groupings=[
'string',
],
Metrics=[
{
'Name': 'string',
'Threshold': [
{
'Comparison': 'string',
'ThresholdValue': 123.0
},
],
'MetricFilters': [
{
'MetricFilterKey': 'string',
'MetricFilterValues': [
'string',
]
},
]
},
],
NextToken='string',
MaxResults=123
)
string
[REQUIRED]
The Amazon Resource Name (ARN) of the resource. This includes the instanceId an Amazon Connect instance.
datetime
[REQUIRED]
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be before the end time timestamp. The time range between the start and end time must be less than 24 hours. The start time cannot be earlier than 14 days before the time of the request. Historical metrics are available for 14 days.
datetime
[REQUIRED]
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be later than the start time timestamp.
The time range between the start and end time must be less than 24 hours.
list
[REQUIRED]
The filters to apply to returned metrics. You can filter on the following resources:
Queues
Routing profiles
Agents
Channels
User hierarchy groups
At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.
To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide.
Note the following limits:
Filter keys: A maximum of 5 filter keys are supported in a single request. Valid filter keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE
Filter values: A maximum of 100 filter values are supported in a single request. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values. VOICE, CHAT, and TASK are valid filterValue for the CHANNEL filter key.
(dict) --
Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API.
FilterKey (string) --
The key to use for filtering data. For example, QUEUE, ROUTING_PROFILE, AGENT, CHANNEL, AGENT_HIERARCHY_LEVEL_ONE, AGENT_HIERARCHY_LEVEL_TWO, AGENT_HIERARCHY_LEVEL_THREE, AGENT_HIERARCHY_LEVEL_FOUR, AGENT_HIERARCHY_LEVEL_FIVE. There must be at least 1 key and a maximum 5 keys.
FilterValues (list) --
The identifiers to use for filtering data. For example, if you have a filter key of QUEUE, you would add queue IDs or ARNs in FilterValues.
(string) --
list
The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.
If no grouping is specified, a summary of all metrics is returned.
Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE
(string) --
list
[REQUIRED]
The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.
AGENT_ADHERENT_TIME
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AGENT_NON_RESPONSE
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AGENT_OCCUPANCY
Unit: Percentage
Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy
AGENT_SCHEDULE_ADHERENCE
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AGENT_SCHEDULED_TIME
This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_ABANDON_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_AFTER_CONTACT_WORK_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_AGENT_CONNECTING_TIME
Unit: Seconds
Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_HANDLE_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_HOLD_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_INTERACTION_AND_HOLD_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
AVG_INTERACTION_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile
AVG_QUEUE_ANSWER_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile
CONTACTS_ABANDONED
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_CREATED
Unit: Count
Valid metric filter key: INITIATION_METHOD
Valid groupings and filters: Queue, Channel, Routing Profile
CONTACTS_HANDLED
Unit: Count
Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_HOLD_ABANDONS
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_QUEUED
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_TRANSFERRED_OUT
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_TRANSFERRED_OUT_BY_AGENT
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
MAX_QUEUED_TIME
Unit: Seconds
Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy
SERVICE_LEVEL
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: Percent
Valid groupings and filters: Queue, Channel, Routing Profile
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
SUM_CONTACTS_ANSWERED_IN_X
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
SUM_CONTACTS_ABANDONED_IN_X
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
SUM_CONTACTS_DISCONNECTED
Valid metric filter key: DISCONNECT_REASON
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
SUM_RETRY_CALLBACK_ATTEMPTS
Unit: Count
Valid groupings and filters: Queue, Channel, Routing Profile
(dict) --
Contains information about the metric.
Name (string) --
The name of the metric.
Threshold (list) --
Contains information about the threshold for service level metrics.
(dict) --
Contains information about the threshold for service level metrics.
Comparison (string) --
The type of comparison. Only "less than" (LT) comparisons are supported.
ThresholdValue (float) --
The threshold value to compare.
MetricFilters (list) --
Contains the filters to be used when returning data.
(dict) --
Contains information about the filter used when retrieving metrics. MetricFiltersV2 can be used on the following metrics: AVG_AGENT_CONNECTING_TIME, CONTACTS_CREATED, CONTACTS_HANDLED, SUM_CONTACTS_DISCONNECTED.
MetricFilterKey (string) --
The key to use for filtering data.
Valid metric filter keys: INITIATION_METHOD, DISCONNECT_REASON
MetricFilterValues (list) --
The values to use for filtering data.
Valid metric filter values for INITIATION_METHOD: INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API
Valid metric filter values for DISCONNECT_REASON: CUSTOMER_DISCONNECT | AGENT_DISCONNECT | THIRD_PARTY_DISCONNECT | TELECOM_PROBLEM | BARGED | CONTACT_FLOW_DISCONNECT | OTHER | EXPIRED | API
(string) --
string
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
integer
The maximum number of results to return per page.
dict
Response Syntax
{
'NextToken': 'string',
'MetricResults': [
{
'Dimensions': {
'string': 'string'
},
'Collections': [
{
'Metric': {
'Name': 'string',
'Threshold': [
{
'Comparison': 'string',
'ThresholdValue': 123.0
},
],
'MetricFilters': [
{
'MetricFilterKey': 'string',
'MetricFilterValues': [
'string',
]
},
]
},
'Value': 123.0
},
]
},
]
}
Response Structure
(dict) --
NextToken (string) --
If there are additional results, this is the token for the next set of results.
MetricResults (list) --
Information about the metrics requested in the API request If no grouping is specified, a summary of metric data is returned.
(dict) --
Contains information about the metric results.
Dimensions (dict) --
The dimension for the metrics.
(string) --
(string) --
Collections (list) --
The set of metrics.
(dict) --
Contains the name, thresholds, and metric filters.
Metric (dict) --
The metric name, thresholds, and metric filters of the returned metric.
Name (string) --
The name of the metric.
Threshold (list) --
Contains information about the threshold for service level metrics.
(dict) --
Contains information about the threshold for service level metrics.
Comparison (string) --
The type of comparison. Only "less than" (LT) comparisons are supported.
ThresholdValue (float) --
The threshold value to compare.
MetricFilters (list) --
Contains the filters to be used when returning data.
(dict) --
Contains information about the filter used when retrieving metrics. MetricFiltersV2 can be used on the following metrics: AVG_AGENT_CONNECTING_TIME, CONTACTS_CREATED, CONTACTS_HANDLED, SUM_CONTACTS_DISCONNECTED.
MetricFilterKey (string) --
The key to use for filtering data.
Valid metric filter keys: INITIATION_METHOD, DISCONNECT_REASON
MetricFilterValues (list) --
The values to use for filtering data.
Valid metric filter values for INITIATION_METHOD: INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API
Valid metric filter values for DISCONNECT_REASON: CUSTOMER_DISCONNECT | AGENT_DISCONNECT | THIRD_PARTY_DISCONNECT | TELECOM_PROBLEM | BARGED | CONTACT_FLOW_DISCONNECT | OTHER | EXPIRED | API
(string) --
Value (float) --
The corresponding value of the metric returned in the response.